Written Estimate First
Nothing is repaired until you approve it

Talk to an expert
(469) 638-3215Classic Series built-ins report runtime faults as three-part numbers. 40 1 40 flags a refrigerator that has run longer than expected, and Sub-Zero gives a single owner step for it.
Sub-Zero files 40 1 40 under Classic Series (BI) runtime faults and defines it as excessive refrigerator run time: the refrigerator has been running longer than expected. Its owner step is to switch the unit off at the home circuit breaker for 30 seconds, switch it back on and see whether it operates normally. If the fault persists, Sub-Zero offers no further owner troubleshooting and refers owners to its Factory Certified Service. Source: Sub-Zero 40 1 40 answer (opens in a new tab).
Nothing is repaired until you approve it
Serving homes across Dallas–Fort Worth
90 days, 6 months for members
Toward the repair if you go ahead
Open daily, 8–8
Along with the number on the panel.
Sub-Zero names the symptom; these are what we check.
The breaker reset is Sub-Zero’s step; the condenser check is routine maintenance it recommends.
Switch the refrigerator’s breaker off, wait 30 seconds and switch it on again.
Check that the display stays clear and the refrigerator section cools normally.
On Classic models the condenser sits behind the bottom grille, which lifts and rotates up; Sub-Zero advises cleaning it every six to twelve months.
Schedule a repair if:
More help, including other Sub-Zero codes:
Sub-Zero refrigerator Service Flashing guideSub-Zero refrigerator Vacuum Condenser guideSub-Zero refrigerator EC50 error codeSub-Zero Undercounter Ice Light Flashing guideSub-Zero Designer Wine 40 1 09 error codeAll Sub-Zero repairSub-Zero 40 1 40 answerSub-Zero Classic condenser cleaningWritten estimate first
We work on Classic built-ins in place, test cooling performance and the sealed system, and give you a written estimate first. ALAS is not a Sub-Zero Factory Certified Service provider, so a built-in still under Sub-Zero’s warranty should go to Sub-Zero first.

Sub-Zero defines it as excessive refrigerator run time on Classic Series (BI) units.
Sub-Zero says to switch the home breaker off for 30 seconds and back on, then check that it runs normally.
Behind the bottom grille, which Sub-Zero says to lift and rotate up before vacuuming the coil with a soft brush attachment.
Often, because it is sized to its cabinetry. We diagnose first and give you a written estimate so you can decide.
ALAS Appliance Repair
Written Estimate First
Diagnostic Credited
Real Warranty
Based in Plano