Terms and Conditions

ALAS provides residential and commercial appliance repair, refrigeration service and related maintenance in the Dallas–Fort Worth area. ALAS is an independent repair company and is not an authorized service provider for any appliance manufacturer unless we state otherwise in writing.

• Booking a request online or by phone is a request for service. Your appointment is confirmed when our team confirms the date and time with you.
• We provide a written estimate before starting repair work. We do not begin repairs without your approval.
• Service outside regular business hours may carry an additional fee. Any such fee is disclosed before the visit.
• Payment is due when work is completed unless we agree otherwise in writing.

Repairs performed by ALAS are covered by our 90-day warranty on the parts and labor listed on your invoice. The warranty does not cover damage from misuse, accidents, power surges, unrelated failures, or repairs made by others. Manufacturer warranties are separate from ours.

Membership plans are governed by the plan details and membership agreement provided at sign-up, including billing, renewal and cancellation terms. See our membership plans for current details.

Program name: ALAS Appliance Repair Text Messages.

What you will receive: When you opt in, ALAS Appliance Repair may send you text messages about your service request, appointment confirmations and reminders, technician arrival updates, estimates, invoices and follow-up on completed service, as well as replies to your questions. If you separately opt in to marketing messages, we may also send offers, membership promotions and seasonal maintenance reminders.

How to opt in: by checking the text message consent box on our website forms, by texting us first, or by giving verbal or written consent to our team. Consent to receive text messages is not a condition of purchase.

• You must be at least 18 years old to opt in to text messages.
• Message frequency varies.
• Message and data rates may apply.
• To stop receiving messages, reply STOP at any time. You will receive one final message confirming that you have been unsubscribed.
• For help, reply HELP, call (469) 638-3215 or email info@alasappliancerepair.com.
• Wireless carriers are not liable for delayed or undelivered messages.

Your information is handled as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Website content is provided for general information. Troubleshooting guides are not a substitute for professional service; if you are unsure whether a step is safe, stop and contact a technician. You agree not to misuse the site or interfere with its operation.

To the extent permitted by law, ALAS is not liable for indirect, incidental or consequential damages, including food spoilage or lost business, arising from the use of our website or services. Our total liability for any claim related to a service is limited to the amount you paid for that service.

These terms are governed by the laws of the State of Texas.

We may update these terms from time to time. The effective date at the top shows when they were last changed.

Alas Appliances LLC (doing business as ALAS Appliance Repair)
4757 W Park Blvd, Ste 113-111, Plano, TX 75093
Phone: (469) 638-3215
Email: info@alasappliancerepair.com