Privacy Policy

• Contact details you give us, such as your name, phone number, email address and service address.
• Service details, such as the appliance type, brand, model, the problem you describe and photos you send.
• Messages you send us through our website, phone, text message, email, Facebook Messenger or Instagram.
• Payment and membership details needed to process a payment. Card numbers are handled by our payment processor; we do not store full card numbers.
• Basic website usage information, such as pages visited, device and browser type, collected through cookies and analytics tools.

• To respond to your request, schedule and perform service, and follow up on completed work.
• To send appointment confirmations, reminders, technician arrival updates and service-related messages.
• To send promotional messages, such as offers and seasonal maintenance reminders, only if you have agreed to receive them.
• To process payments and manage memberships.
• To improve our website and services and to protect against fraud or misuse.

If you provide your mobile number and agree to receive text messages, ALAS Appliance Repair may send you text messages about your service request, appointments and account. If you separately agree to marketing messages, we may also send offers and maintenance reminders. Consent to receive text messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for help, or call us at (469) 638-3215. See our SMS Terms for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share mobile information only with service providers that help us deliver our messages (such as our messaging platform and carriers), and only for that purpose.

We do not sell your personal information. We share information only as needed to run our business:

• With our technicians and staff who perform or support your service.
• With service providers that help us operate, such as our customer management and messaging platform, payment processor, email provider, website hosting and analytics providers. They may use the information only to provide services to us.
• When required by law, or to protect the rights, property or safety of ALAS, our customers or others.

The text message restrictions in the section above apply to all sharing described here.

Our website uses cookies and similar tools, including Google Analytics, to understand how visitors use the site and to measure the results of our advertising. You can block or delete cookies in your browser settings; some parts of the site may not work as intended without them.

We keep customer and service records for as long as needed to provide service, honor warranties and memberships, and meet our legal, tax and accounting obligations. When information is no longer needed, we delete or anonymize it.

• Text messages: reply STOP to any message to stop receiving texts.
• Email: use the unsubscribe link in any marketing email.
• You can ask us to access, correct or delete the personal information we hold about you by contacting us below. We may need to keep some records where the law requires it.

We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed.

Alas Appliances LLC (doing business as ALAS Appliance Repair)
4757 W Park Blvd, Ste 113-111, Plano, TX 75093
Phone: (469) 638-3215
Email: info@alasappliancerepair.com