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(469) 638-3215Washer won’t drain, won’t spin, leaking or showing an error code? ALAS Appliance Repair diagnoses and fixes front-load, top-load and stacked washers across Dallas, from Preston Center and the Preston Road corridor to Preston Hollow, Bluffview and Lakewood.
Business Profile

Greenland Hills, better known as the M Streets, was laid out starting in 1923, and most of its houses are Tudor Revival. Laundry in these homes was rarely planned for today’s machines. Many washers sit in converted closets, back porches or small utility rooms added in later remodels, and in some older houses the floor itself can flex when a large front-loader spins. That movement can loosen hoses, shift the machine off level and trigger off-balance errors that look like a failing part.
The opposite problem shows up in rebuilt homes across Preston Hollow and Lakewood, where the laundry room is often upstairs. A slow drip from a supply hose or a worn door boot there can soak a ceiling before anyone notices, so a drain pan, braided hoses and a leak sensor are worth having. Before the visit, let us know if the machine is stacked, set in a closet or upstairs, and describe the symptom: a leak, water left in the drum or an error code.
Our Plano-based technicians cover North Dallas and nearby neighborhoods, from Preston Center and the Preston Road, Northwest Highway and Lovers Lane corridors to Preston Hollow, Bluffview, Devonshire, Prestonwood, Bent Tree, Lakewood and Turtle Creek.
Common washer problems
The washer problems we see most often, and the parts a technician checks first for each one.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| Washer won’t drain | Clogged drain pump filter, kinked drain hose, failed drain pump, faulty lid switch or door lock | Check the drain hose for kinks. On front-loaders, clean the pump filter behind the lower front panel.Possible causes a technician checks: Clogged drain pump filter, kinked drain hose, failed drain pump, faulty lid switch or door lock Schedule a diagnosis |
| Washer won’t spin or agitate | Worn drive belt, broken motor coupler, failed lid switch, unbalanced load, bad motor or control board | Redistribute the load and run a drain-and-spin cycle. If it still won’t spin, schedule a diagnosis.Possible causes a technician checks: Worn drive belt, broken motor coupler, failed lid switch, unbalanced load, bad motor or control board Schedule a diagnosis |
| Washer is leaking water | Torn door boot gasket, loose or cracked fill hoses, failed tub seal, cracked drain pump, too much detergent | Shut off the water valves behind the washer and check the hoses and door seal for tears.Possible causes a technician checks: Torn door boot gasket, loose or cracked fill hoses, failed tub seal, cracked drain pump, too much detergent Schedule a diagnosis |
| Washer won’t start or stops mid-cycle | Door lock or lid switch failure, tripped breaker, failed control board, pressure switch or timer fault | Note any error code on the display. It tells our technician where to start.Possible causes a technician checks: Door lock or lid switch failure, tripped breaker, failed control board, pressure switch or timer fault Schedule a diagnosis |
Our main washer repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.
Urgent repair
A leaking washer can damage floors, subfloors and the ceiling below a second-floor laundry room. Call us and take these steps while you wait. After-hours emergency service is available for an added fee in Dallas.
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Yes. ALAS repairs washers for Dallas homes and rental properties, including Preston Hollow, Old Preston Hollow, Bluffview, Devonshire, Prestonwood, Bent Tree, Lakewood, the M Streets, Forest Hills and Turtle Creek.
We serve North Dallas and nearby Dallas neighborhoods in ZIP codes 75225, 75230, 75229, 75209, 75248, 75214, 75218, 75206 and 75219, and the Preston Hollow part of 75220. Enter your ZIP code on this page to confirm service at your address.
Usually, yes. Many laundry spaces in the M Streets are compact because the houses date to the 1920s and the laundry was added later. Measure the opening and note whether the washer and dryer are stacked before the visit. If the machine has to come out of the closet, clearing a path through the kitchen or hallway makes the work faster.
Yes. Casa Linda Estates has half-acre and larger lots, and many homes have servants’ quarters that can serve as guest houses or rentals, some with a washer of their own. Let us know which building the machine is in and how to reach it. Older outbuildings may have older shutoff valves, so we check those before we restore water.
Close both supply valves, pull the plug and set a towel or shallow pan under the drip. Do not run another load until the source is found. Common causes include a split supply hose, a torn door boot, a clogged drain pump or a cracked tub. A technician can trace the leak and tell you whether the fix is simple.
Where we work in Dallas
ALAS provides washer repair across Dallas, including Preston Hollow, Old Preston Hollow, Bluffview, Devonshire, Prestonwood, Bent Tree, Lakewood, the M Streets, Forest Hills and Turtle Creek, covering North Dallas and nearby ZIP codes 75225, 75230, 75229, 75209, 75248, 75214, 75218, 75206 and 75219, plus the Preston Hollow part of 75220. Check your ZIP code to confirm service at your address.
Dallas service directory
Our local team handles every appliance and piece of commercial equipment below. See everything ALAS does in Dallas.