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Essential Home Care
- ✓1 HVAC system — spring & fall visits
- ✓Up to 5 major appliances
- ✓1 annual appliance check-up
- ✓15% off all repair labor
- ✓HVAC diagnostic just $69

Talk to an expert
(469) 638-3215Refrigerator not cooling, leaking, freezing food or making noise? ALAS technicians diagnose and repair French door, side-by-side, top- and bottom-freezer, built-in and smart refrigerators, with a written estimate before any work. We serve homes and businesses across Dallas, from Preston Hollow and Bluffview to Prestonwood, Bent Tree and Lakewood.
Business Profile

Refrigerator repair in Preston Hollow and nearby Dallas neighborhoods often means built-in equipment. Ranch houses from the 1930s to the 1950s still stand beside much larger homes built since teardowns began in the 1980s, and many of those newer houses run past 6,000 square feet. An original kitchen may hold a freestanding side-by-side, while the house next door has Sub-Zero style built-ins or paired column refrigerator and freezer units behind custom cabinet panels, plus an undercounter drawer in the bar.
Built-in units need different care. Their condensers usually sit at the top or bottom behind a grille, and dust there makes the compressor run longer during a hot Dallas summer. Dallas Water Utilities draws from seven surface water sources, and the minerals in that water still collect in filters and inlet valves, so slow dispensers and ice makers that stop filling are frequent calls. Share the brand and model number when you book. Refrigerant leaks and sealed-system work belong with a technician.
Our Plano-based technicians cover North Dallas and nearby neighborhoods, from Preston Center and the Preston Road, Northwest Highway and Lovers Lane corridors to Preston Hollow, Bluffview, Devonshire, Prestonwood, Bent Tree, Lakewood and Turtle Creek.
Symptoms and causes
The refrigerator problems we see most often, and the parts a technician checks first for each one.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| Refrigerator not cooling, freezer still cold | Iced-over evaporator coil, failed evaporator fan motor, defrost heater or defrost sensor failure, air damper stuck closed. | Refrigerator not cooling |
| Refrigerator and freezer both warm | Dirty condenser coils, failed condenser fan, compressor start relay, control board, sealed-system leak. | Refrigerator not cooling |
| Leaking water inside or onto the floor | Clogged defrost drain, cracked drain pan, leaking water inlet valve or supply line, damaged filter housing. | Learn morePossible causes a technician checks: Clogged defrost drain, cracked drain pan, leaking water inlet valve or supply line, damaged filter housing. Schedule a diagnosis |
| Ice maker or water dispenser not working | Faulty water inlet valve, clogged water filter, frozen fill tube, failed ice maker module, freezer running too warm. | Learn morePossible causes a technician checks: Faulty water inlet valve, clogged water filter, frozen fill tube, failed ice maker module, freezer running too warm. Schedule a diagnosis |
Our main refrigerator repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.
Urgent repair
Food-safety guidelines call for a refrigerator at 40°F or below. If yours is warmer and rising, request service and we'll help get it running again in Dallas.
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Yes. ALAS repairs refrigerators for Dallas homes and rental properties, including Preston Hollow, Old Preston Hollow, Bluffview, Devonshire, Prestonwood, Bent Tree, Lakewood, the M Streets, Forest Hills and Turtle Creek.
We serve North Dallas and nearby Dallas neighborhoods in ZIP codes 75225, 75230, 75229, 75209, 75248, 75214, 75218, 75206 and 75219, and the Preston Hollow part of 75220. Enter your ZIP code on this page to confirm service at your address.
Yes. We repair built-in and column refrigerators from Sub-Zero, Thermador, Miele and Monogram, which are common in newer Preston Hollow and remodeled Bluffview homes. Many repairs can be done in place, but some need the unit pulled forward from its opening, which takes care with custom panels and nearby flooring. Send the model number from the label inside so we can plan for parts, and you get an estimate before work starts.
Towers along Turtle Creek Boulevard, such as 21 Turtle Creek, which dates to 1963, usually have rules for contractor visits. Check with the front desk or building manager about service elevator reservations, parking and any proof of insurance they require, then share those details when you book. That keeps the visit focused on the refrigerator rather than the lobby.
Yes. Preston Hollow spans parts of 75220, 75225 and 75230, and the western estate area around Old Preston Hollow carries many 75220 addresses. We include the Preston Hollow part of 75220 along with the other North Dallas ZIP codes we serve. Give us the street address and nearest cross street when you call.
Where we work in Dallas
ALAS provides refrigerator repair across Dallas, including Preston Hollow, Old Preston Hollow, Bluffview, Devonshire, Prestonwood, Bent Tree, Lakewood, the M Streets, Forest Hills and Turtle Creek, covering North Dallas and nearby ZIP codes 75225, 75230, 75229, 75209, 75248, 75214, 75218, 75206 and 75219, plus the Preston Hollow part of 75220. Check your ZIP code to confirm service at your address.
Dallas service directory
Our local team handles every appliance and piece of commercial equipment below. See everything ALAS does in Dallas.