Washer & Washing Machine Repair Service

Usually, yes, if the washer is under 8 to 10 years old and the repair costs less than half the price of a new one. Drain pumps, door locks, belts, inlet valves and switches are affordable repairs. A failed tub, drum spider or transmission on an older washer often makes replacement the better choice. Our technician will give you an honest recommendation.

A washer that won’t drain is the most common call we get. It is usually caused by a clogged drain pump filter, a kinked hose or a failed drain pump. Door lock and lid switch failures, which stop the washer from starting or spinning, are a close second.

Common causes are a clogged pump filter, a blocked or kinked drain hose, a failed drain pump, or a faulty lid switch or door lock that stops the drain cycle. On front-loaders, check and clean the pump filter first. If the water still won’t drain, schedule a diagnosis.

Leaks usually come from a torn door boot gasket, loose or cracked fill hoses, a failed tub seal or a cracked drain pump. Too much detergent can also cause suds to overflow. Turn off the water valves behind the washer and call us before running another load.

An unbalanced load is the most common cause. If shaking continues with balanced loads, the washer may have worn shock absorbers, suspension springs or drum bearings, or it may not be level. These parts can be replaced to stop the shaking.

Front-load washers trap moisture in the door boot gasket and drain pump filter, which leads to mold and mildew. Wipe the gasket after each use, leave the door open, use HE detergent and run a monthly cleaning cycle. If the smell stays, the gasket or drain system may need service.

Error codes point to the part that failed. For example, LG OE and Samsung 5C mean a draining problem, LG LE points to the motor, LG UE and Samsung UB mean an unbalanced load, and dE or DC mean a door problem. Tell us the code when you book so our technician arrives with the right parts.

Yes. We repair stacked washer-dryer units, laundry centers, LG WashTower, Samsung Bespoke AI Laundry Combo and other all-in-one washer-dryers, as well as compact and portable washers.

Most washer repairs take one to two hours once the technician is on site. If a part needs to be ordered, we schedule a return visit as soon as it arrives.

Most washers last about 10 to 13 years. Regular maintenance, such as cleaning the pump filter, replacing fill hoses every five years and avoiding overloading, helps a washer last longer.

Repairs carry a 90-day warranty for non-members and 6 months for ALAS members. The exact coverage is written on your invoice.

The cost depends on the problem and the part. We start with a diagnosis, then give you a clear repair estimate before any work begins. If you go ahead with the repair, the diagnostic fee is credited toward it. If you decide not to repair, you pay only the diagnostic fee.

Simple fixes like cleaning the pump filter, straightening a kinked hose or leveling the feet are safe to try. Repairs that involve the motor, control board, door lock wiring or bearings involve water and electricity, so they are best left to a trained technician.

Let us know the brand, model number and type of washer, any error code, and what the washer is doing. The model number is usually on a label inside the door or lid. This helps our technician bring the right parts.

ALAS offers washer repair in Plano, Frisco, McKinney, Allen, Prosper, Lucas, Parker, Richardson, Dallas, Highland Park, University Park, Coppell, Flower Mound, Southlake, Westlake, Colleyville, Keller, Grapevine, Argyle and Trophy Club, Texas. Enter your ZIP code to confirm service at your address.