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Ice Maker & Ice Machine Repair in Dallas, TX
No ice, slow ice, leaking or cloudy cubes? ALAS Appliance Repair fixes refrigerator ice makers and built-in undercounter ice machines, including clear-ice and outdoor kitchen models, across Dallas, from Preston Center and the Preston Road corridor to Preston Hollow, Bluffview and Lakewood.
- Serving all of Dallas
- Diagnostic fee credited toward your repair
- Refrigerator, undercounter and clear-ice models
- Open 7 days a week
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Book Ice Maker Repair in Dallas
Ice Maker Repair Needs in Dallas Homes
Big houses in Preston Hollow, Bluffview and Bent Tree frequently have more than one ice source: the refrigerator ice maker, an undercounter clear-ice machine at the bar, and sometimes a second unit near the pool or outdoor kitchen. Clear-ice machines work differently from a freezer ice maker. They make ice in layers on a chilled plate, drain away the water that carries minerals, and need a working drain line and regular descaling to keep running well.
Dallas Water Utilities draws from the Elm Fork of the Trinity River and several reservoirs, including lakes Ray Roberts, Lewisville and Ray Hubbard. Like most North Texas water, it carries minerals that build up in water valves, fill tubes and evaporator plates over time. Slow production, small or cloudy cubes and machines that stop with a drain error are frequent calls. Change filters on schedule, and if an outdoor unit sits in direct afternoon sun, expect it to make less ice in July and August.
Our Plano-based technicians cover North Dallas and nearby neighborhoods, from Preston Center and the Preston Road, Northwest Highway and Lovers Lane corridors to Preston Hollow, Bluffview, Devonshire, Prestonwood, Bent Tree, Lakewood and Turtle Creek.
Common ice maker problems
What’s Wrong With Your Ice Maker?
The ice maker problems we see most often, and the parts a technician checks first for each one.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| No ice at all | Ice maker switched off, closed or kinked water line, frozen fill tube, failed inlet valve, freezer too warm, failed ice maker assembly or control board | Make sure the ice maker is switched on and the water valve is open. A new ice maker can take up to 24 hours to make its first batch.Possible causes a technician checks: Ice maker switched off, closed or kinked water line, frozen fill tube, failed inlet valve, freezer too warm, failed ice maker assembly or control board Schedule a diagnosis |
| Slow ice or small, hollow cubes | Clogged water filter, low water pressure, failing inlet valve, scale buildup, dirty condenser | Replace an expired water filter. Reverse-osmosis systems often lower water pressure too much for an ice maker.Possible causes a technician checks: Clogged water filter, low water pressure, failing inlet valve, scale buildup, dirty condenser Schedule a diagnosis |
| Leaking water | Cracked fill tube or water line, failed inlet valve, clogged drain or failed drain pump on undercounter models, unit not level | Turn off the water supply valve and check the line behind or under the unit.Possible causes a technician checks: Cracked fill tube or water line, failed inlet valve, clogged drain or failed drain pump on undercounter models, unit not level Schedule a diagnosis |
| Ice maker won’t stop or overflows | Failed bin sensor or shut-off arm, dirty optical sensors, control board fault | Check that the shut-off arm moves freely and the bin is seated correctly.Possible causes a technician checks: Failed bin sensor or shut-off arm, dirty optical sensors, control board fault Schedule a diagnosis |
The complete ice maker repair guide
Our main ice maker repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.
Urgent repair
Ice Maker Leaking Water?
A leaking ice maker or water line can soak cabinets, hardwood and subfloors before you see it. Take these steps while you wait. After-hours emergency service is available for an added fee in Dallas.
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Dallas Ice Maker Repair FAQs
Yes. ALAS repairs ice makers for Dallas homes and rental properties, including Preston Hollow, Old Preston Hollow, Bluffview, Devonshire, Prestonwood, Bent Tree, Lakewood, the M Streets, Forest Hills and Turtle Creek.
We serve North Dallas and nearby Dallas neighborhoods in ZIP codes 75225, 75230, 75229, 75209, 75248, 75214, 75218, 75206 and 75219, and the Preston Hollow part of 75220. Enter your ZIP code on this page to confirm service at your address.
Check that the water supply valve is open, that the drain is not backed up and that the unit has space to breathe in front of its grille. Many clear-ice machines stop when the drain pump or gravity drain clogs. If those look fine, the machine may need descaling or a water valve, sensor or pump may have failed.
Make sure the ice maker is switched on and the water supply valve is open, then replace the filter, since an old filter can restrict flow. Discard the first few batches, which pick up stale tastes from standing water. If it still will not fill, a frozen fill tube or a failed inlet valve is likely, and a technician can test both.
Yes, as long as the unit is rated for outdoor use. Outdoor ice machines in Dallas face summer heat and debris, so condenser coils clog more quickly and production drops. Keep the grille clear and shaded where you can. When you call, mention the brand and whether the unit has a drain pump or a gravity drain.
Where we work in Dallas
Dallas Neighborhoods We Serve
ALAS provides ice maker repair across Dallas, including Preston Hollow, Old Preston Hollow, Bluffview, Devonshire, Prestonwood, Bent Tree, Lakewood, the M Streets, Forest Hills and Turtle Creek, covering North Dallas and nearby ZIP codes 75225, 75230, 75229, 75209, 75248, 75214, 75218, 75206 and 75219, plus the Preston Hollow part of 75220. Check your ZIP code to confirm service at your address.
Dallas service directory
More Repair Services in Dallas
Our local team handles every appliance and piece of commercial equipment below. See everything ALAS does in Dallas.
Home appliance repair in Dallas
Ice Maker Brands We Repair
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