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- ✓15% off all repair labor
- ✓HVAC diagnostic just $69

Talk to an expert
(469) 638-3215Washer won’t drain, won’t spin, leaking or showing an error code? ALAS Appliance Repair diagnoses and fixes front-load, top-load and stacked washers across Richardson, from Main Street and the US 75 corridor to Richardson Heights, Canyon Creek and Cottonwood Heights.
Business Profile

Washer repair in Richardson usually starts with the age and style of the house. Many of Canyon Creek’s roughly 2,800 homes are ranch houses from the late 1960s and 1970s, so the washer usually sits on the main floor, in a utility room or the garage. Ground-floor laundry limits the damage a leak can do, but rubber fill hoses and shutoff valves that have been in place for years can still split or seize. Braided hoses and a valve that turns freely are worth checking before trouble starts.
Two-story homes, such as some of the 1960s colonials in Cottonwood Heights, may tuck the washer into a tighter closet, and stacked pairs are common in the apartments around CityLine. Across the city, front-loaders tend to develop gasket odors and clogged drain pump filters, and minerals in the water build up in inlet screens and dispensers. When you call, describe the problem, such as a drum that stays full, no spin, a leak or an error code, and mention a stacked or closet installation.
Our Plano-based technicians cover Richardson from Main Street and the US 75, Belt Line, Campbell and Arapaho corridors to Richardson Heights, Canyon Creek, Cottonwood Heights, the Reservation, Duck Creek and Prairie Creek.
Common washer problems
The washer problems we see most often, and the parts a technician checks first for each one.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| Washer won’t drain | Clogged drain pump filter, kinked drain hose, failed drain pump, faulty lid switch or door lock | Check the drain hose for kinks. On front-loaders, clean the pump filter behind the lower front panel.Possible causes a technician checks: Clogged drain pump filter, kinked drain hose, failed drain pump, faulty lid switch or door lock Schedule a diagnosis |
| Washer won’t spin or agitate | Worn drive belt, broken motor coupler, failed lid switch, unbalanced load, bad motor or control board | Redistribute the load and run a drain-and-spin cycle. If it still won’t spin, schedule a diagnosis.Possible causes a technician checks: Worn drive belt, broken motor coupler, failed lid switch, unbalanced load, bad motor or control board Schedule a diagnosis |
| Washer is leaking water | Torn door boot gasket, loose or cracked fill hoses, failed tub seal, cracked drain pump, too much detergent | Shut off the water valves behind the washer and check the hoses and door seal for tears.Possible causes a technician checks: Torn door boot gasket, loose or cracked fill hoses, failed tub seal, cracked drain pump, too much detergent Schedule a diagnosis |
| Washer won’t start or stops mid-cycle | Door lock or lid switch failure, tripped breaker, failed control board, pressure switch or timer fault | Note any error code on the display. It tells our technician where to start.Possible causes a technician checks: Door lock or lid switch failure, tripped breaker, failed control board, pressure switch or timer fault Schedule a diagnosis |
Our main washer repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.
Urgent repair
A leaking washer can damage floors, subfloors and the ceiling below a second-floor laundry room. Call us and take these steps while you wait. After-hours emergency service is available for an added fee in Richardson.
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Yes. ALAS repairs washers for Richardson homes and rental properties, including Downtown Richardson and Main Street, Richardson Heights, Canyon Creek, Cottonwood Heights, the Reservation, Duck Creek, Prairie Creek, the CityLine area and the homes near Breckinridge Park.
We serve Richardson ZIP codes 75080, 75081 and 75082, across the whole city. Enter your ZIP code on this page to confirm service at your address.
Yes. CityLine, at US 75 and the Bush Turnpike, includes thousands of apartments, and many units use stacked or compact washer and dryer pairs in a closet. The tight space is usually the main challenge, so tell us the unit type and whether the dryer sits on top. Renters should confirm with the property manager who is responsible for appliance repairs before booking.
It can be. Duck Creek homes near Arapaho and Jupiter roads date from the 1970s, and original valves often stiffen with mineral buildup. If a hose bursts, you need to stop the water quickly, so a valve that will not close fully is a real risk. Avoid forcing it. A plumber can replace the valves, and we can take care of the washer itself.
Usually it is detergent or minerals rather than a broken part. Richardson’s water carries minerals that combine with excess detergent, especially in high-efficiency machines that use little water. Measure the recommended amount of HE detergent, clean the dispenser drawer and run a cleaning cycle. If the residue continues or the washer seems slow to fill, the inlet valve or its screens may be restricted.
Where we work in Richardson
ALAS provides washer repair across Richardson, including Downtown Richardson and Main Street, Richardson Heights, Canyon Creek, Cottonwood Heights, the Reservation, Duck Creek, Prairie Creek, the CityLine area and the homes near Breckinridge Park, covering ZIP codes 75080, 75081 and 75082. Check your ZIP code to confirm service at your address.
Richardson service directory
Our local team handles every appliance and piece of commercial equipment below. See everything ALAS does in Richardson.