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- ✓Up to 5 major appliances
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- ✓15% off all repair labor
- ✓HVAC diagnostic just $69

Talk to an expert
(469) 638-3215Washer won’t drain, won’t spin, leaking or showing an error code? ALAS Appliance Repair diagnoses and fixes front-load, top-load and stacked washers across University Park, from Snider Plaza and the Hillcrest Avenue corridor to University Heights, Caruth Hills and Volk Estates.
Business Profile

Washer repair in University Park is shaped by family laundry. The 2020 Census counted about 7,100 households in the city, and nearly half included children under 18. Highland Park ISD teams practice on the fields at Germany, Goar and Curtis parks, so muddy uniforms and towels fill the hamper most of the week. Heavy loads strain suspension springs, dampers and drive parts, and overloading a front-loader leads to off-balance shaking and error codes.
Where the washer sits matters as much as how hard it works. Larger rebuilt homes often have a second-floor laundry room over finished rooms with plaster, millwork or custom ceilings, so a slow leak from a hose, pump or door boot can cause real damage. Braided supply hoses, a leak sensor in a drain pan and shutoff valves you can reach easily are sensible protection. Older one-story cottages more often keep the washer in a utility room or rear service porch.
Our Plano-based technicians cover University Park from Snider Plaza and the Hillcrest Avenue, Lovers Lane and Preston Road corridors to University Heights, University Highlands, Caruth Hills, Idlewild and Volk Estates.
Common washer problems
The washer problems we see most often, and the parts a technician checks first for each one.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| Washer won’t drain | Clogged drain pump filter, kinked drain hose, failed drain pump, faulty lid switch or door lock | Check the drain hose for kinks. On front-loaders, clean the pump filter behind the lower front panel.Possible causes a technician checks: Clogged drain pump filter, kinked drain hose, failed drain pump, faulty lid switch or door lock Schedule a diagnosis |
| Washer won’t spin or agitate | Worn drive belt, broken motor coupler, failed lid switch, unbalanced load, bad motor or control board | Redistribute the load and run a drain-and-spin cycle. If it still won’t spin, schedule a diagnosis.Possible causes a technician checks: Worn drive belt, broken motor coupler, failed lid switch, unbalanced load, bad motor or control board Schedule a diagnosis |
| Washer is leaking water | Torn door boot gasket, loose or cracked fill hoses, failed tub seal, cracked drain pump, too much detergent | Shut off the water valves behind the washer and check the hoses and door seal for tears.Possible causes a technician checks: Torn door boot gasket, loose or cracked fill hoses, failed tub seal, cracked drain pump, too much detergent Schedule a diagnosis |
| Washer won’t start or stops mid-cycle | Door lock or lid switch failure, tripped breaker, failed control board, pressure switch or timer fault | Note any error code on the display. It tells our technician where to start.Possible causes a technician checks: Door lock or lid switch failure, tripped breaker, failed control board, pressure switch or timer fault Schedule a diagnosis |
Our main washer repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.
Urgent repair
A leaking washer can damage floors, subfloors and the ceiling below a second-floor laundry room. Call us and take these steps while you wait. After-hours emergency service is available for an added fee in University Park.
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Yes. ALAS repairs washers for University Park homes and rental properties, including Snider Plaza, the SMU area, University Heights, University Highlands, Caruth Hills, Idlewild, Volk Estates, Windsor Place and the Lovers Lane Miracle Mile.
We serve University Park ZIP codes 75205 and 75225 and the small part of University Park in ZIP code 75206. Enter your ZIP code on this page to confirm service at your address.
Close the supply valves behind the machine and stop using it. Check the supply hoses, the drain hose connection and the pan underneath, if there is one. Leaks usually come from a hose, the drain pump, the door boot on a front-loader or the tub seal. A technician can run the machine with panels off to find the exact source.
It can. Service porches and utility rooms in older homes are often tight, and supply valves, drain standpipes and outlets may be older than the washer. A porch that gets hot or cold also stresses hoses. We check the connections as well as the machine, and point out anything worth updating before it causes a leak.
Too much detergent is the most common cause, especially with high-efficiency machines that use little water. Minerals in the water can add to residue over time. Try using less detergent, run a cleaning cycle and clean the dispenser. If the problem continues, the machine may not be filling or draining properly, and a technician can check the inlet valve and pump.
Where we work in University Park
ALAS provides washer repair across University Park, including Snider Plaza, the SMU area, University Heights, University Highlands, Caruth Hills, Idlewild, Volk Estates, Windsor Place and the Lovers Lane Miracle Mile, covering ZIP codes 75205 and 75225 and the small University Park portion of 75206. Check your ZIP code to confirm service at your address.
University Park service directory
Our local team handles every appliance and piece of commercial equipment below. See everything ALAS does in University Park.