Yes. ALAS repairs commercial ice machines for Dallas restaurants, cafes, senior living communities and other businesses, including Preston Hollow, Old Preston Hollow, Bluffview, Devonshire, Prestonwood, Bent Tree, Lakewood, the M Streets, Forest Hills and Turtle Creek.
Commercial Ice Machine Repair in Dallas, TX
Ice machine not making ice, making it slowly, leaking or dropping small cubes? ALAS Appliance Repair repairs commercial cube, nugget and flake ice machines and ice dispensers for restaurants, bars, hotels and senior living communities across Dallas.
- Serving all of Dallas
- Written quote before work begins
- After-hours emergency service
- 12-month sealed-system warranty
Business Profile
4.8
288 reviews
Book Ice Machine Repair in Dallas
Ice Machine Repair Needs for Dallas Businesses
Ice demand in the neighborhoods we serve comes from hotels, clubs and busy bars. Rosewood Mansion on Turtle Creek began as a 1925 villa and became a hotel after an 11-story addition in 1981, and the 432-room Westin sits beside Galleria Dallas. Country clubs at Bent Tree, Prestonwood and Lakewood, the oldest founded in 1912, keep bars, kitchens and golf course carts supplied, and Knox-Henderson bars run cocktail ice from opening to close.
Mineral scale is the most common reason commercial ice machines slow down or stop. Dallas Water Utilities draws on seven surface water sources, and the minerals they carry leave scale on the evaporator plate, the distribution tube and the float switch. Regular cleaning and sanitizing, filter changes and a clean condenser keep production steady. Machines with remote condensers or rooftop units also need attention after summer storms. If a machine is making thin or hollow cubes, freezing up or tripping off, call for service before the bin runs dry.
Our Plano-based technicians cover North Dallas and nearby neighborhoods, from Preston Center and the Preston Road, Northwest Highway and Lovers Lane corridors to Preston Hollow, Bluffview, Devonshire, Prestonwood, Bent Tree, Lakewood and Turtle Creek.
Common ice machine problems
What’s Wrong With Your Ice Machine?
The ice machine problems we see most often, and the parts a technician checks first for each one.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| Not making any ice | Water supply off or low pressure, clogged water filter, failed water inlet valve, bin control stuck in the full position, dirty condenser, low refrigerant, failed compressor or control board | Check that the water valve is open, note when the filter was last changed, and make sure ice isn’t holding the bin control.Possible causes a technician checks: Water supply off or low pressure, clogged water filter, failed water inlet valve, bin control stuck in the full position, dirty condenser, low refrigerant, failed compressor or control board Schedule a diagnosis |
| Making much less ice than usual | Mineral scale on the evaporator, dirty condenser coil, hot room or poor airflow around the machine, restricted water flow, low refrigerant | Check the space around the machine. Boxes or a hot back room cut production quickly.Possible causes a technician checks: Mineral scale on the evaporator, dirty condenser coil, hot room or poor airflow around the machine, restricted water flow, low refrigerant Schedule a diagnosis |
| Ice won’t drop into the bin | Scale making the ice stick, failed hot gas valve, failed harvest assist, stuck curtain or bin switch, faulty thermistor or probe | Look inside the machine. A solid slab still stuck to the evaporator points to a harvest problem.Possible causes a technician checks: Scale making the ice stick, failed hot gas valve, failed harvest assist, stuck curtain or bin switch, faulty thermistor or probe Schedule a diagnosis |
| Small, cloudy, hollow or misshapen cubes | Low water level or pressure, clogged water distribution tube, failing water pump, scale buildup, clogged filter | Compare cubes from one side of the evaporator to the other. Uneven cubes usually mean a water flow problem.Possible causes a technician checks: Low water level or pressure, clogged water distribution tube, failing water pump, scale buildup, clogged filter Schedule a diagnosis |
The complete ice machine repair guide
Our main ice machine repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.
Urgent repair
Ice Machine Down Before a Busy Shift?
Ice is something guests notice right away. These steps help you get through the shift while we diagnose the machine. After-hours and emergency service is available at an additional charge in Dallas.
Dallas Commercial Ice Machine Repair FAQs
We serve North Dallas and nearby Dallas neighborhoods in ZIP codes 75225, 75230, 75229, 75209, 75248, 75214, 75218, 75206 and 75219, and the Preston Hollow part of 75220. Enter your ZIP code on this page to confirm service at your address.
Production does drop as the room and incoming water warm up, but a large drop usually means a dirty condenser, low airflow or scale on the evaporator. Machines near hot kitchens or outdoors are hit hardest. A cleaning and inspection before the busy season helps, and a technician can check whether the machine is sized for your demand.
Yes. We service ice machines and bins for hotels, restaurants and bars in the Dallas areas we serve. Hotels often have several machines on different floors, so a list of units with their brands and locations helps us plan the visit and service them in one trip.
Yes. Machines that make large or specialty cubes have tighter tolerances and are more sensitive to scale, water pressure and room temperature. Keep the filter changed and the condenser clean. If cubes come out cloudy, small or misshapen, the machine may need descaling, a water valve or an adjustment.
Where we work in Dallas
Dallas Neighborhoods We Serve
ALAS provides ice machine repair across Dallas, including Preston Hollow, Old Preston Hollow, Bluffview, Devonshire, Prestonwood, Bent Tree, Lakewood, the M Streets, Forest Hills and Turtle Creek, covering North Dallas and nearby ZIP codes 75225, 75230, 75229, 75209, 75248, 75214, 75218, 75206 and 75219, plus the Preston Hollow part of 75220. Check your ZIP code to confirm service at your address.
Dallas service directory
More Repair Services in Dallas
Our local team handles every appliance and piece of commercial equipment below. See everything ALAS does in Dallas.