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- ✓15% off all repair labor
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(469) 638-3215Washer won’t drain, won’t spin, leaking or showing an error code? ALAS Appliance Repair diagnoses and fixes front-load, top-load and stacked washers across Southlake, from Southlake Town Square and the SH 114 corridor to Timarron, Stone Lakes and Carillon.
Business Profile

Washer repair in Southlake tends to follow the age of the house. South Ridge Lakes, Stone Lakes and Timber Lake homes date mostly from the 1990s, so many of those laundry rooms are on their second or third washer, while the supply hoses and shutoff valves behind it may be original. Rubber hoses that old can bulge or split without warning, so swapping them for braided lines is worth doing whenever the machine is pulled out.
In the larger homes of Carillon and Shady Oaks, both opened in 2012, the laundry is often upstairs, and some houses add a second laundry near the bedrooms, which raises the stakes on any leak. A drain pan with a water sensor helps. The 2020 Census counted more than four in five Southlake households as married couples, and weekends at the Bob Jones Park soccer fields or near Grapevine Lake send muddy uniforms and damp towels into family-sized loads.
Our Plano-based technicians cover Southlake from Southlake Town Square and the State Highway 114 and Southlake Boulevard corridors to Timarron, Stone Lakes, South Ridge Lakes, Carillon and the Bob Jones Park area.
Common washer problems
The washer problems we see most often, and the parts a technician checks first for each one.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| Washer won’t drain | Clogged drain pump filter, kinked drain hose, failed drain pump, faulty lid switch or door lock | Check the drain hose for kinks. On front-loaders, clean the pump filter behind the lower front panel.Possible causes a technician checks: Clogged drain pump filter, kinked drain hose, failed drain pump, faulty lid switch or door lock Schedule a diagnosis |
| Washer won’t spin or agitate | Worn drive belt, broken motor coupler, failed lid switch, unbalanced load, bad motor or control board | Redistribute the load and run a drain-and-spin cycle. If it still won’t spin, schedule a diagnosis.Possible causes a technician checks: Worn drive belt, broken motor coupler, failed lid switch, unbalanced load, bad motor or control board Schedule a diagnosis |
| Washer is leaking water | Torn door boot gasket, loose or cracked fill hoses, failed tub seal, cracked drain pump, too much detergent | Shut off the water valves behind the washer and check the hoses and door seal for tears.Possible causes a technician checks: Torn door boot gasket, loose or cracked fill hoses, failed tub seal, cracked drain pump, too much detergent Schedule a diagnosis |
| Washer won’t start or stops mid-cycle | Door lock or lid switch failure, tripped breaker, failed control board, pressure switch or timer fault | Note any error code on the display. It tells our technician where to start.Possible causes a technician checks: Door lock or lid switch failure, tripped breaker, failed control board, pressure switch or timer fault Schedule a diagnosis |
Our main washer repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.
Urgent repair
A leaking washer can damage floors, subfloors and the ceiling below a second-floor laundry room. Call us and take these steps while you wait. After-hours emergency service is available for an added fee in Southlake.
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Yes. ALAS repairs washers for Southlake homes and rental properties, including Southlake Town Square, Timarron, Stone Lakes, South Ridge Lakes, Monticello Estates, Carillon, Shady Oaks, Timber Lake and the Bob Jones Park area near Grapevine Lake.
We serve Southlake ZIP code 76092 and the parts of Southlake in ZIP codes 76051, 76248 and 76262. Enter your ZIP code on this page to confirm service at your address.
It is common with front-loaders, and a warm North Texas laundry room helps mildew grow. Detergent and fabric softener residue builds up in the gasket folds, the dispenser drawer and the pump filter. A monthly hot cleaning cycle, a wipe of the gasket and a door left ajar between loads usually clear it up. If water stays in the drum or the smell returns quickly, the drain system needs a closer look.
If they are the original rubber type, it is a sensible step. Stone Lakes was built out by about 1997, so original hoses there could be close to thirty years old. Look for bulges, cracks or rust at the fittings, and make sure the shutoff valves still turn. We can check both during a washer repair visit.
Yes. Along with mainstream brands, we work on premium front-load washers, including compact European models such as Miele that some larger homes use for a second laundry. These machines depend on precise sensors, door locks and drain pumps, so share the model and any error message ahead of time, which lets us bring the right parts.
Where we work in Southlake
ALAS provides washer repair across Southlake, including Southlake Town Square, Timarron, Stone Lakes, South Ridge Lakes, Monticello Estates, Carillon, Shady Oaks, Timber Lake and the Bob Jones Park area near Grapevine Lake, covering ZIP code 76092 and the Southlake portions of 76051, 76248 and 76262. Check your ZIP code to confirm service at your address.
Southlake service directory
Our local team handles every appliance and piece of commercial equipment below. See everything ALAS does in Southlake.