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- ✓1 HVAC system — spring & fall visits
- ✓Up to 5 major appliances
- ✓1 annual appliance check-up
- ✓15% off all repair labor
- ✓HVAC diagnostic just $69

Talk to an expert
(469) 638-3215Refrigerator not cooling, leaking, freezing food or making noise? ALAS technicians diagnose and repair French door, side-by-side, top- and bottom-freezer, built-in and smart refrigerators, with a written estimate before any work. We serve homes and businesses across Southlake, from Southlake Town Square to Timarron, Carillon and Monticello Estates.
Business Profile

Refrigerator repair in Southlake often means built-in equipment. In Timarron, Monticello Estates, Carillon and Shady Oaks, many kitchens have built-in Sub-Zero units, matched refrigerator and freezer columns hidden behind custom panels, and refrigerator drawers set into the island. These units are fitted tightly into the cabinetry and breathe through a grille at the top or the toe kick, so a blocked grille or a dusty condenser can make a well-made refrigerator run warm long before any part has failed.
Kitchens in South Ridge Lakes and Stone Lakes, both completed by the late 1990s, more often hold freestanding French-door or side-by-side models, many of them second or third replacements. Minerals in the water clog filters and inlet valve screens, so the first sign is often a weak dispenser stream or an ice bin that stays empty. Before you book, find the model number on the inside label and note the main symptom: warm shelves, no ice, no water or a new noise. Anything involving the sealed system or refrigerant should be handled by a technician.
Our Plano-based technicians cover Southlake from Southlake Town Square and the State Highway 114 and Southlake Boulevard corridors to Timarron, Stone Lakes, South Ridge Lakes, Carillon and the Bob Jones Park area.
Symptoms and causes
The refrigerator problems we see most often, and the parts a technician checks first for each one.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| Refrigerator not cooling, freezer still cold | Iced-over evaporator coil, failed evaporator fan motor, defrost heater or defrost sensor failure, air damper stuck closed. | Refrigerator not cooling |
| Refrigerator and freezer both warm | Dirty condenser coils, failed condenser fan, compressor start relay, control board, sealed-system leak. | Refrigerator not cooling |
| Leaking water inside or onto the floor | Clogged defrost drain, cracked drain pan, leaking water inlet valve or supply line, damaged filter housing. | Learn morePossible causes a technician checks: Clogged defrost drain, cracked drain pan, leaking water inlet valve or supply line, damaged filter housing. Schedule a diagnosis |
| Ice maker or water dispenser not working | Faulty water inlet valve, clogged water filter, frozen fill tube, failed ice maker module, freezer running too warm. | Learn morePossible causes a technician checks: Faulty water inlet valve, clogged water filter, frozen fill tube, failed ice maker module, freezer running too warm. Schedule a diagnosis |
Our main refrigerator repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.
Urgent repair
Food-safety guidelines call for a refrigerator at 40°F or below. If yours is warmer and rising, request service and we'll help get it running again in Southlake.
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Yes. ALAS repairs refrigerators for Southlake homes and rental properties, including Southlake Town Square, Timarron, Stone Lakes, South Ridge Lakes, Monticello Estates, Carillon, Shady Oaks, Timber Lake and the Bob Jones Park area near Grapevine Lake.
We serve Southlake ZIP code 76092 and the parts of Southlake in ZIP codes 76051, 76248 and 76262. Enter your ZIP code on this page to confirm service at your address.
Yes. Panel-ready built-ins are usually anchored to the surrounding cabinetry, and the panels are often custom millwork matched to the kitchen. We protect the panels and the floor, explain what has to come out to reach the problem, and give you a written estimate before any repair begins. We also serve homes in neighboring Westlake.
Paired column units each have their own compressor, fans and controls, so one column can fail while the other keeps working normally. Common causes are a failed evaporator fan, a defrost problem or a control fault in the warm column. Make sure the grille on that column is open and its door seals all the way, then book a diagnosis if that column stays warm overnight.
Yes. Many Southlake households keep an extra refrigerator or freezer in the garage for gatherings and busy weekends. During a Texas summer, garage temperatures can climb past 100°F, and an indoor-rated unit then runs nearly all the time. Garage-ready models cope better. We can tell you whether the unit is worth repairing or whether its location is the real problem.
Where we work in Southlake
ALAS provides refrigerator repair across Southlake, including Southlake Town Square, Timarron, Stone Lakes, South Ridge Lakes, Monticello Estates, Carillon, Shady Oaks, Timber Lake and the Bob Jones Park area near Grapevine Lake, covering ZIP code 76092 and the Southlake portions of 76051, 76248 and 76262. Check your ZIP code to confirm service at your address.
Southlake service directory
Our local team handles every appliance and piece of commercial equipment below. See everything ALAS does in Southlake.