Silver
Essential Home Care
- ✓1 HVAC system — spring & fall visits
- ✓Up to 5 major appliances
- ✓1 annual appliance check-up
- ✓15% off all repair labor
- ✓HVAC diagnostic just $69

Talk to an expert
(469) 638-3215No ice, slow ice, leaking or cloudy cubes? ALAS Appliance Repair fixes refrigerator ice makers and built-in undercounter ice machines, including clear-ice and outdoor kitchen models, across Grapevine, from Historic Main Street and the SH 114 corridor to Countryside Estates, Winding Creek Estates and Lake Grapevine.
Business Profile

Ice maker repair in Grapevine picks up when summer entertaining does. With Lake Grapevine spread across about 7,280 acres just north of the city and marinas such as Silver Lake and Scott’s Landing on its south shore, many households fill coolers for lake days and backyard gatherings. Refrigerator ice makers and undercounter units in wet bars and game rooms then run close to full output for weeks. That steady demand shows any weak part quickly, especially fill valves, ejector motors and the thermostats that tell the ice maker when to harvest.
Water quality plays a role as well. Grapevine disinfects its water with chloramine and reports moderately hard water, and over time minerals can narrow fill tubes and inlet valve screens. When cubes come out small, hollow or clumped, a restricted fill is a common reason. Replace the water filter on schedule, keep the bin from freezing into a single block and make sure the freezer stays near 0°F. A frozen fill tube or a valve that will not open needs a technician.
Our Plano-based technicians cover Grapevine from Historic Main Street and the SH 114, SH 121 and SH 26 corridors to Woods Addition, Dove Crossing, Countryside Estates, Winding Creek Estates, Western Oaks and the Lake Grapevine shoreline.
Common ice maker problems
The ice maker problems we see most often, and the parts a technician checks first for each one.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| No ice at all | Ice maker switched off, closed or kinked water line, frozen fill tube, failed inlet valve, freezer too warm, failed ice maker assembly or control board | Make sure the ice maker is switched on and the water valve is open. A new ice maker can take up to 24 hours to make its first batch.Possible causes a technician checks: Ice maker switched off, closed or kinked water line, frozen fill tube, failed inlet valve, freezer too warm, failed ice maker assembly or control board Schedule a diagnosis |
| Slow ice or small, hollow cubes | Clogged water filter, low water pressure, failing inlet valve, scale buildup, dirty condenser | Replace an expired water filter. Reverse-osmosis systems often lower water pressure too much for an ice maker.Possible causes a technician checks: Clogged water filter, low water pressure, failing inlet valve, scale buildup, dirty condenser Schedule a diagnosis |
| Leaking water | Cracked fill tube or water line, failed inlet valve, clogged drain or failed drain pump on undercounter models, unit not level | Turn off the water supply valve and check the line behind or under the unit.Possible causes a technician checks: Cracked fill tube or water line, failed inlet valve, clogged drain or failed drain pump on undercounter models, unit not level Schedule a diagnosis |
| Ice maker won’t stop or overflows | Failed bin sensor or shut-off arm, dirty optical sensors, control board fault | Check that the shut-off arm moves freely and the bin is seated correctly.Possible causes a technician checks: Failed bin sensor or shut-off arm, dirty optical sensors, control board fault Schedule a diagnosis |
Our main ice maker repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.
Urgent repair
A leaking ice maker or water line can soak cabinets, hardwood and subfloors before you see it. Take these steps while you wait. After-hours emergency service is available for an added fee in Grapevine.
Preventive maintenance, priority service, and repair savings — all under one membership.
Essential Home Care
Premium Home Care
Elite Home Protection
Yes. ALAS repairs ice makers for Grapevine homes and rental properties, including Historic Downtown Grapevine and Main Street, Woods Addition, Hyland Greens, Dove Crossing, Countryside Estates, Winding Creek Estates, Western Oaks, Silver Lake Addition and the Lake Grapevine shoreline.
We serve Grapevine ZIP code 76051 and the part of Grapevine in ZIP code 76092 along the Southlake line. Enter your ZIP code on this page to confirm service at your address.
Undercounter units need air to move across their condenser, and a hot room or patio makes them work harder. Clean the front grille and condenser, and keep the area around the unit clear. Mineral scale also builds up in the water system, so a descaling cleaning helps. If output stays low, the unit needs a diagnosis.
It does not damage them directly, but moderately hard water leaves scale that narrows fill tubes and valve screens over time. A water filter changed on schedule and periodic cleaning of undercounter ice machines both help. If the ice maker fills slowly or the cubes get smaller, scale is one of the first things we check.
Many freestanding nugget ice makers can be repaired, depending on the brand and parts availability. Common problems include pump failures, scale in the evaporator and sensors that stop reading the bin. Give us the brand and model when booking so we can look up parts ahead of the visit and tell you whether a repair makes sense.
Where we work in Grapevine
ALAS provides ice maker repair across Grapevine, including Historic Downtown Grapevine and Main Street, Woods Addition, Hyland Greens, Dove Crossing, Countryside Estates, Winding Creek Estates, Western Oaks, Silver Lake Addition and the Lake Grapevine shoreline, covering ZIP code 76051 and the Grapevine portion of 76092. Check your ZIP code to confirm service at your address.
Grapevine service directory
Our local team handles every appliance and piece of commercial equipment below. See everything ALAS does in Grapevine.