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ALAS Appliance Service

Commercial Walk-In Freezer Repair in Grapevine, TX

Walk-in freezer icing up, frosting at the door or running warm? ALAS Appliance Repair diagnoses and repairs walk-in freezers for restaurants, hotels, senior living communities and other businesses across Grapevine, with after-hours emergency service available.

  • Serving all of Grapevine
  • Written quote before work begins
  • After-hours emergency service
  • 12-month sealed-system warranty

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Walk-in cooler evaporator being serviced by ALAS

Book Walk-In Freezer Repair in Grapevine

Walk-In Freezer Repair Needs in Grapevine Restaurants and Kitchens

Walk-in freezer repair in Grapevine includes some of the largest kitchens in North Texas. The Gaylord Texan opened on the city’s north side in 2004 with 1,814 guest rooms and about 486,000 square feet of meeting space, and Great Wolf Lodge opened across the street in 2007. Banquet and resort kitchens on this scale stock walk-in freezers heavily before large events, then open them constantly while service runs. An overloaded freezer, or product stacked against the evaporator fans, cannot move air well and struggles to recover.

Ice is the most common walk-in freezer complaint. Humid air rushes in with every door opening, and if the defrost heater, defrost timer or termination sensor stops working, frost keeps growing until the coil is choked. Watch for ice forming on the ceiling, a door that freezes shut or water near the floor. Hold product at 0°F or colder, leave room around the fans and do not use a knife or scraper on a frozen coil. Leave any refrigerant repair to a refrigeration technician.

Common walk-in freezer problems

What’s Wrong With Your Walk-In Freezer?

The walk-in freezer problems we see most often, and the parts a technician checks first for each one.

SymptomCommon causes a technician checksGuide
Freezer not holding 0°F or running warmIced evaporator coil, failed defrost heater or termination control, failed evaporator fan or fan delay, dirty condenser coil, low refrigerant, failing low-temperature compressor
Check a thermometer inside the box, not only the display, and make sure product isn’t stacked against the evaporator.

Possible causes a technician checks: Iced evaporator coil, failed defrost heater or termination control, failed evaporator fan or fan delay, dirty condenser coil, low refrigerant, failing low-temperature compressor

Schedule a diagnosis
Heavy ice on the evaporator coilFailed defrost heater, timer or termination thermostat, failed fan delay switch, leaking door gasket, low refrigerant charge
Don’t chip ice off the coil. Note the box temperature and whether the coil ever clears after a defrost.

Possible causes a technician checks: Failed defrost heater, timer or termination thermostat, failed fan delay switch, leaking door gasket, low refrigerant charge

Schedule a diagnosis
Ice on the ceiling, walls or around the doorWorn door gaskets, door not closing fully, failed door or frame heater, iced pressure relief port, gaps at panel joints, missing strip curtain
Look for a frost line around the door opening. It usually shows exactly where warm air is getting in.

Possible causes a technician checks: Worn door gaskets, door not closing fully, failed door or frame heater, iced pressure relief port, gaps at panel joints, missing strip curtain

Schedule a diagnosis
Door frozen shut or hard to openFailed door frame heater, frozen gasket, failed or iced pressure relief port creating a vacuum after the door closes
Don’t pry the door. Wait a minute after closing it and try again; if it frees up, the relief port is the likely cause.

Possible causes a technician checks: Failed door frame heater, frozen gasket, failed or iced pressure relief port creating a vacuum after the door closes

Schedule a diagnosis
See every walk-in freezer symptom and cause

The complete walk-in freezer repair guide

Our main walk-in freezer repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.

Urgent repair

Walk-In Freezer Warming Up?

Frozen product holds its temperature for a while if the door stays shut, so act calmly and quickly. USDA guidance notes food kept at 0°F stays safe, and food that still has ice crystals can usually be refrozen. After-hours and emergency service is available at an additional charge in Grapevine.

Grapevine Walk-In Freezer Repair FAQs

Yes. ALAS repairs walk-in freezers for Grapevine restaurants, cafes, senior living communities and other businesses, including Historic Downtown Grapevine and Main Street, Woods Addition, Hyland Greens, Dove Crossing, Countryside Estates, Winding Creek Estates, Western Oaks, Silver Lake Addition and the Lake Grapevine shoreline.

We serve Grapevine ZIP code 76051 and the part of Grapevine in ZIP code 76092 along the Southlake line. Enter your ZIP code on this page to confirm service at your address.

Yes. We repair walk-in freezers for hotels, banquet kitchens, restaurants and food service operations across Grapevine. Large hotel kitchens often have strict access and security procedures, so let us know the loading dock or service entrance, who will meet the technician and where the condensing unit is located.

When a freezer door ices shut, the usual suspects are the heater wire in the door frame, a split gasket or an air leak somewhere around the opening. Do not force the door or chip the ice with sharp tools. A technician can test the frame heater circuit, check the gasket and look for other air leaks that let moisture in.

Leave space between shelves and walls so air can circulate, and keep product away from the evaporator fans. Bring the box down to temperature before loading, and add warm product gradually rather than all at once. If the freezer cannot hold 0°F after loading, call for service before the event.

Grapevine service area © OpenStreetMap (opens in a new tab)City pageBranch

Where we work in Grapevine

Grapevine Neighborhoods We Serve

ALAS provides walk-in freezer repair across Grapevine, including Historic Downtown Grapevine and Main Street, Woods Addition, Hyland Greens, Dove Crossing, Countryside Estates, Winding Creek Estates, Western Oaks, Silver Lake Addition and the Lake Grapevine shoreline, covering ZIP code 76051 and the Grapevine portion of 76092. Check your ZIP code to confirm service at your address.