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(469) 638-3215No ice, slow ice, leaking or cloudy cubes? ALAS Appliance Repair fixes refrigerator ice makers and built-in undercounter ice machines, including clear-ice and outdoor kitchen models, across Flower Mound, from Lakeside and the Long Prairie Road corridor to Wellington, Bridlewood and the Cross Timbers estates.
Business Profile

Ice demand runs high in Flower Mound through the warm months. Families head to Twin Coves Park and the north shore of Grapevine Lake, host backyard pool parties, and in larger homes in Bridlewood and the Cross Timbers estates, a separate undercounter ice machine in a wet bar or outdoor kitchen supplements the refrigerator ice maker. Clear-ice and nugget machines need regular cleaning because they cycle water continuously, and scale from hard water slowly coats the evaporator and water lines.
Ice maker repair in Flower Mound usually starts with water supply. A clogged filter, a partly closed saddle or shutoff valve, or a frozen fill tube can each stop production. In built-in refrigerators such as Sub-Zero, ice maker problems may also come from a failed fill valve or a sensor in the ice bin. Undercounter machines in outdoor kitchens work hardest in the heat and may need their condenser coils cleaned more often. It also helps to know if the machine drains by gravity or uses a pump.
Our Plano-based technicians cover Flower Mound from Lakeside and Parker Square along Long Prairie Road (FM 2499) and Cross Timbers Road (FM 1171) to Timbercreek, Wellington, Bridlewood, Montalcino Estates and Canyon Falls.
Common ice maker problems
The ice maker problems we see most often, and the parts a technician checks first for each one.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| No ice at all | Ice maker switched off, closed or kinked water line, frozen fill tube, failed inlet valve, freezer too warm, failed ice maker assembly or control board | Make sure the ice maker is switched on and the water valve is open. A new ice maker can take up to 24 hours to make its first batch.Possible causes a technician checks: Ice maker switched off, closed or kinked water line, frozen fill tube, failed inlet valve, freezer too warm, failed ice maker assembly or control board Schedule a diagnosis |
| Slow ice or small, hollow cubes | Clogged water filter, low water pressure, failing inlet valve, scale buildup, dirty condenser | Replace an expired water filter. Reverse-osmosis systems often lower water pressure too much for an ice maker.Possible causes a technician checks: Clogged water filter, low water pressure, failing inlet valve, scale buildup, dirty condenser Schedule a diagnosis |
| Leaking water | Cracked fill tube or water line, failed inlet valve, clogged drain or failed drain pump on undercounter models, unit not level | Turn off the water supply valve and check the line behind or under the unit.Possible causes a technician checks: Cracked fill tube or water line, failed inlet valve, clogged drain or failed drain pump on undercounter models, unit not level Schedule a diagnosis |
| Ice maker won’t stop or overflows | Failed bin sensor or shut-off arm, dirty optical sensors, control board fault | Check that the shut-off arm moves freely and the bin is seated correctly.Possible causes a technician checks: Failed bin sensor or shut-off arm, dirty optical sensors, control board fault Schedule a diagnosis |
Our main ice maker repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.
Urgent repair
A leaking ice maker or water line can soak cabinets, hardwood and subfloors before you see it. Take these steps while you wait. After-hours emergency service is available for an added fee in Flower Mound.
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Yes. ALAS repairs ice makers for Flower Mound homes and rental properties, including Timbercreek, Lake Forest, Wellington, Wellington Estates, Bridlewood, Wichita Creek Estates, Lakeside, Montalcino Estates, the Cross Timbers estates and the Flower Mound sections of Canyon Falls.
We serve Flower Mound ZIP codes 75022 and 75028, plus the Flower Mound sections of Canyon Falls that carry Argyle 76226 addresses. Enter your ZIP code on this page to confirm service at your address.
Yes. On built-in Sub-Zero refrigerators, the usual causes are a clogged water filter, a failed water valve, a frozen fill tube or an ice maker module fault. We check the water supply, valve and module in order and give a written estimate before replacing any parts. Sub-Zero ice maker repair is one of our more common built-in calls.
Most manufacturers suggest cleaning and descaling every six months, and more often for machines in hot outdoor spaces or with hard water. Signs it is overdue include soft or cloudy ice, slow production, or a musty taste. Keeping the condenser coils free of dust and leaves also helps the machine keep up in summer.
A new filter can release carbon fines or trapped air for the first few gallons. Run and discard two or three gallons of water through the dispenser, then throw out the first two batches of ice. If the taste remains, check that the filter is a genuine or compatible part and that it is seated fully in its housing.
Where we work in Flower Mound
ALAS provides ice maker repair across Flower Mound, including Timbercreek, Lake Forest, Wellington, Wellington Estates, Bridlewood, Wichita Creek Estates, Lakeside, Montalcino Estates, the Cross Timbers estates and the Flower Mound sections of Canyon Falls, covering ZIP codes 75022 and 75028 and the Flower Mound sections of Canyon Falls with Argyle 76226 addresses. Check your ZIP code to confirm service at your address.
Flower Mound service directory
Our local team handles every appliance and piece of commercial equipment below. See everything ALAS does in Flower Mound.