LG Washer Repair Service

An LG washer that won’t drain usually has a clogged drain pump filter, a kinked or blocked drain hose, a clogged home drain or a failed drain pump, and it often shows OE. On front-load models the filter sits behind the small service cover at the bottom front. LG’s front-load not draining guide (opens in a new tab) walks through the filter and hose checks. If water still won’t drain, book a repair.

An LG washer usually stops spinning because the load is unbalanced (UE), the water hasn’t drained (OE) or the door or lid hasn’t locked (dE). Spread the clothes evenly, clean the drain pump filter, check the drain hose for kinks and make sure nothing is caught in the door. If it still won’t spin with a normal load, worn shock absorbers, the motor or the control board need a technician.

UE means the load is unbalanced and the washer can’t spin safely. LG suggests adding one or two similar items to a small load, or rearranging the clothes and pressing Start/Pause. On top-load models a small uE means the washer is rebalancing on its own, up to three attempts. If UE appears with normal loads, the washer may not be level or the shock absorbers may be worn.

LE means the motor is overloaded or the drum is locked and can’t turn. LG recommends letting the washer rest for 30 minutes and then restarting the cycle. Overloading, running cycles back to back, or a coin or other object jammed in the drum can cause it. If LE keeps returning with normal loads, the motor, motor sensor, wiring or control board needs to be checked.

dE means the door or lid couldn’t lock, so the washer won’t start or spin. Clear any clothing caught in the gasket and close the door firmly. LG’s dE, dE1 and dE2 guide (opens in a new tab) suggests turning the washer off, unplugging it, holding Start/Pause for 5 seconds and restoring power. If the code returns, the door latch or lock assembly usually needs repair.

IE means the washer isn’t getting enough water: check that both taps are fully open, the hoses aren’t kinked and the inlet filters are clean. LG lists PE as a water level sensor error and FE as too much water in the tub, often from excess suds or a clogged drain. LG’s WashTower error code guide (opens in a new tab) explains these codes. If one keeps returning, book a repair.

Common causes are a dirty or torn door gasket, a loose drain or inlet hose, a drain filter cap that wasn’t closed fully after cleaning, or too much detergent creating suds. LG suggests running an empty rinse and spin cycle to confirm the washer is the source. If water still appears, a torn gasket, tub seal or pump leak needs a technician.

Moisture left in the drum and gasket lets mold and bacteria grow, and too much fabric softener adds to it. LG recommends running the Tub Clean cycle (opens in a new tab) every 30 uses or whenever tCL appears, removing laundry promptly and leaving the door and dispenser open to dry. If the smell returns quickly, a clogged drain pump filter or slow drain may be holding water.

On a newly installed washer, check that the shipping bolts were removed. Then make sure the washer is level, the feet are adjusted and the load is spread evenly. LG’s vibration troubleshooting (opens in a new tab) covers these steps. A grinding or roaring noise that gets louder as the drum speeds up usually means worn tub bearings, which a technician should inspect.

If CL is on the display, Child Lock is on: press and hold the Child Lock button for 3 seconds to turn it off (some models use two buttons held together). Sud means too many suds, and the washer runs a suds-reducing cycle that adds about 2 hours, so use less detergent next time. LG’s washer error code list (opens in a new tab) covers other codes. If nothing responds, book a repair.

Stop using the washer. If it is leaking, turn off both water taps behind it. If clothes are sitting in water, remove them and drain the drum if you safely can. Take a photo of the model and serial number label and of any code on the display, and clear space around the washer so your technician can pull it out and reach the back.

Usually, if it is under about 10 years old and the problem is a single part such as a drain pump, door lock, inlet valve or shock absorber. Failed tub bearings, or a failed control board plus a motor on an older washer, often make replacement the better choice. Your technician will give you a written estimate so you can decide.

ALAS is an independent repair company, not an LG authorized service provider, so LG warranty claims go through LG directly. We repair LG washers that are out of warranty or that you choose to have repaired independently, including front-load, top-load and WashTower models.

We repair LG washers across Dallas–Fort Worth, including Plano, Frisco, McKinney, Allen, Dallas, Richardson, Coppell, Southlake, Keller and Grapevine. Enter your ZIP code in the service area section to check coverage.