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(469) 638-3215No ice, slow ice, leaking or cloudy cubes? ALAS Appliance Repair fixes refrigerator ice makers and built-in undercounter ice machines, including clear-ice and outdoor kitchen models, across Denton, from the Downtown Denton Square and the US 380 corridor to Southridge, Robson Ranch and the UNT area.
Business Profile

Denton’s water comes from Lake Lewisville and Lake Ray Roberts, each with its own treatment plant, and like most North Texas supplies it carries minerals that slowly build up in water inlet valves, fill tubes and filters. That buildup is one reason an ice maker that worked well for years starts making smaller cubes or stops filling. Replacing an overdue filter and confirming the freezer is near 0°F are the best first checks before calling.
With a door dispenser, cubes fused into a block in the bucket can stop the auger and look exactly like a dead ice maker. Break up the clump and listen for the auger motor. Standalone undercounter machines also depend on a clear drain and a descaling routine. Before a long trip, dump the bin so the cubes do not weld together or absorb freezer smells. A refrigerator ice maker that fills but never drops cubes may have a failed heater or motor in the module, which a technician can test.
Our Plano-based technicians cover Denton from the Downtown Denton Square and the I-35E, I-35W and US 380 corridors to the West Denton historic neighborhoods, Southridge, Robson Ranch, Preserve at Pecan Creek and the rentals around UNT and TWU.
Common ice maker problems
The ice maker problems we see most often, and the parts a technician checks first for each one.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| No ice at all | Ice maker switched off, closed or kinked water line, frozen fill tube, failed inlet valve, freezer too warm, failed ice maker assembly or control board | Make sure the ice maker is switched on and the water valve is open. A new ice maker can take up to 24 hours to make its first batch.Possible causes a technician checks: Ice maker switched off, closed or kinked water line, frozen fill tube, failed inlet valve, freezer too warm, failed ice maker assembly or control board Schedule a diagnosis |
| Slow ice or small, hollow cubes | Clogged water filter, low water pressure, failing inlet valve, scale buildup, dirty condenser | Replace an expired water filter. Reverse-osmosis systems often lower water pressure too much for an ice maker.Possible causes a technician checks: Clogged water filter, low water pressure, failing inlet valve, scale buildup, dirty condenser Schedule a diagnosis |
| Leaking water | Cracked fill tube or water line, failed inlet valve, clogged drain or failed drain pump on undercounter models, unit not level | Turn off the water supply valve and check the line behind or under the unit.Possible causes a technician checks: Cracked fill tube or water line, failed inlet valve, clogged drain or failed drain pump on undercounter models, unit not level Schedule a diagnosis |
| Ice maker won’t stop or overflows | Failed bin sensor or shut-off arm, dirty optical sensors, control board fault | Check that the shut-off arm moves freely and the bin is seated correctly.Possible causes a technician checks: Failed bin sensor or shut-off arm, dirty optical sensors, control board fault Schedule a diagnosis |
Our main ice maker repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.
Urgent repair
A leaking ice maker or water line can soak cabinets, hardwood and subfloors before you see it. Take these steps while you wait. After-hours emergency service is available for an added fee in Denton.
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Yes. ALAS repairs ice makers for Denton homes and rental properties, including the Downtown Denton Square, the Oak-Hickory and West Denton historic districts, Bell Avenue, Crestwood Heights, Southridge, Forrestridge, Robson Ranch, Preserve at Pecan Creek and the UNT and TWU areas.
We serve Denton ZIP codes 76201, 76205, 76207, 76208, 76209 and 76210, and the part of Denton in ZIP code 76226. Enter your ZIP code on this page to confirm service at your address.
Not directly, but any municipal water leaves some mineral residue over time. Scale in the inlet valve screen or fill tube can slow the water flow, which leads to small or hollow cubes and eventually no ice. Changing the refrigerator filter on schedule helps. If production stays low with a fresh filter, a technician can test the valve and module.
Ask them to confirm the ice maker switch or arm is on, the freezer is cold enough and the bin is not frozen into a block. A filter left unchanged through several tenancies is also a common cause. If those check out and there is still no ice, the inlet valve, ice maker module or a frozen fill tube may need a technician.
Yes. We work on clear-ice and nugget machines in bars, game rooms and outdoor kitchens. Calls usually involve thin output, a puddle under the unit, cloudy or mushy ice, or a flashing indicator. Supply, drain, pump and controls are tested as one system, because a fault in one tends to show up in another. Have the brand and model ready when you book.
Where we work in Denton
ALAS provides ice maker repair across Denton, including the Downtown Denton Square, the Oak-Hickory and West Denton historic districts, Bell Avenue, Crestwood Heights, Southridge, Forrestridge, Robson Ranch, Preserve at Pecan Creek and the UNT and TWU areas, covering ZIP codes 76201, 76205, 76207, 76208, 76209 and 76210 and the Denton portion of 76226. Check your ZIP code to confirm service at your address.
Denton service directory
Our local team handles every appliance and piece of commercial equipment below. See everything ALAS does in Denton.