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ALAS Appliance Service

Commercial Ice Machine Repair in Denton, TX

Ice machine not making ice, making it slowly, leaking or dropping small cubes? ALAS Appliance Repair repairs commercial cube, nugget and flake ice machines and ice dispensers for restaurants, bars, hotels and senior living communities across Denton.

  • Serving all of Denton
  • Written quote before work begins
  • After-hours emergency service
  • 12-month sealed-system warranty

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ALAS technician servicing a commercial ice machine

Book Ice Machine Repair in Denton

Ice Machine Repair Needs for Denton Businesses

Denton businesses that rely on ice range from bars and restaurants on the Square to hotel guest floors and the cafeterias and nutrition departments of the city’s two hospitals, Medical City Denton and Texas Health Presbyterian Hospital Denton. The FDA Food Code counts ice as food, so in hospital and restaurant settings, slime or scale in a machine is a food safety problem, not only a repair. Regular cleaning, sanitizing and descaling prevent most problems before they start.

Scale slowly coats the freezing plate and the water tube, and the result is longer harvests and smaller, milky cubes. A water filter sized for the machine and changed on schedule reduces that buildup. Air-cooled machines need open space around the condenser, and one tucked behind a bar counter or in a stuffy back room makes less ice just as summer demand peaks. A remote rooftop condenser adds line sets and outdoor components, and that part of the system is for a refrigeration technician.

Common ice machine problems

What’s Wrong With Your Ice Machine?

The ice machine problems we see most often, and the parts a technician checks first for each one.

SymptomCommon causes a technician checksGuide
Not making any iceWater supply off or low pressure, clogged water filter, failed water inlet valve, bin control stuck in the full position, dirty condenser, low refrigerant, failed compressor or control board
Check that the water valve is open, note when the filter was last changed, and make sure ice isn’t holding the bin control.

Possible causes a technician checks: Water supply off or low pressure, clogged water filter, failed water inlet valve, bin control stuck in the full position, dirty condenser, low refrigerant, failed compressor or control board

Schedule a diagnosis
Making much less ice than usualMineral scale on the evaporator, dirty condenser coil, hot room or poor airflow around the machine, restricted water flow, low refrigerant
Check the space around the machine. Boxes or a hot back room cut production quickly.

Possible causes a technician checks: Mineral scale on the evaporator, dirty condenser coil, hot room or poor airflow around the machine, restricted water flow, low refrigerant

Schedule a diagnosis
Ice won’t drop into the binScale making the ice stick, failed hot gas valve, failed harvest assist, stuck curtain or bin switch, faulty thermistor or probe
Look inside the machine. A solid slab still stuck to the evaporator points to a harvest problem.

Possible causes a technician checks: Scale making the ice stick, failed hot gas valve, failed harvest assist, stuck curtain or bin switch, faulty thermistor or probe

Schedule a diagnosis
Small, cloudy, hollow or misshapen cubesLow water level or pressure, clogged water distribution tube, failing water pump, scale buildup, clogged filter
Compare cubes from one side of the evaporator to the other. Uneven cubes usually mean a water flow problem.

Possible causes a technician checks: Low water level or pressure, clogged water distribution tube, failing water pump, scale buildup, clogged filter

Schedule a diagnosis
See every ice machine symptom and cause

The complete ice machine repair guide

Our main ice machine repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.

Urgent repair

Ice Machine Down Before a Busy Shift?

Ice is something guests notice right away. These steps help you get through the shift while we diagnose the machine. After-hours and emergency service is available at an additional charge in Denton.

Denton Commercial Ice Machine Repair FAQs

Yes. ALAS repairs commercial ice machines for Denton restaurants, cafes, senior living communities and other businesses, including the Downtown Denton Square, the Oak-Hickory and West Denton historic districts, Bell Avenue, Crestwood Heights, Southridge, Forrestridge, Robson Ranch, Preserve at Pecan Creek and the UNT and TWU areas.

We serve Denton ZIP codes 76201, 76205, 76207, 76208, 76209 and 76210, and the part of Denton in ZIP code 76226. Enter your ZIP code on this page to confirm service at your address.

Yes. Bars on the Square go through a lot of ice on weekend nights and during downtown events. Cube, flake and nugget heads, storage bins and dispensers are all covered. If the machine is producing less as a busy weekend approaches, give us its model and the date of the last cleaning so the technician can start with the most likely fault.

Yes. We service ice machines and dispensers in healthcare, senior living and other institutional kitchens. These settings often have strict cleaning and documentation requirements, so let us know your facility’s procedures, the machine locations and the best times for access. We can coordinate with your facilities or dietary staff.

Not always. A large event can simply ask for more ice than the machine is rated to make in a day. Look at the condenser filter, the date on the water filter and the bin drain first. If output falls far short of its rating, scale, the water pump or the refrigeration circuit is the next place to look.

Denton service area © OpenStreetMap (opens in a new tab)City pageBranch

Where we work in Denton

Denton Neighborhoods We Serve

ALAS provides ice machine repair across Denton, including the Downtown Denton Square, the Oak-Hickory and West Denton historic districts, Bell Avenue, Crestwood Heights, Southridge, Forrestridge, Robson Ranch, Preserve at Pecan Creek and the UNT and TWU areas, covering ZIP codes 76201, 76205, 76207, 76208, 76209 and 76210 and the Denton portion of 76226. Check your ZIP code to confirm service at your address.