Washer & Washing Machine Repair in Plano, TX
Washer won’t drain, won’t spin, leaking or showing an error code? ALAS Appliance Repair diagnoses and fixes front-load, top-load and stacked washers across Plano, from West Plano and Willow Bend to Downtown Plano and Oak Point.
- Based in Plano, on W Park Blvd
- Diagnostic fee credited toward your repair
- Front-load, top-load and stacked units
- Open 7 days a week
Business Profile
Book Washer Repair in Plano
Plano Washer Repair From a Local Team
Many newer Plano homes put the laundry room upstairs, next to the bedrooms, so a washer leak there can reach the ceiling below within minutes. North Texas water also carries minerals that build up in inlet screens and dispensers over time.
A washer that stops mid-cycle, leaves clothes soaking wet or leaks across the laundry room floor puts your whole week behind. ALAS Appliance Repair has been fixing washing machines for Plano families since 2019. We repair front-load, top-load, high-efficiency, stacked and all-in-one washer-dryer units, including smart washers from LG, Samsung, Whirlpool, Maytag and GE.
Every visit starts with a full diagnosis. We read the error code, test the drain pump, door lock, pressure switch, motor and control board, and then explain the problem and your repair options before any work begins. If you go ahead, the diagnostic fee is credited toward the repair.
We repair washers in homes, rental properties and apartments in West Plano, East Plano, Legacy, Willow Bend, Downtown Plano, Park Forest, Windridge, Oak Point, Haggard Farm, Chapel Hill, Deerfield, Kings Ridge, Hunters Glen, Gleneagles and Los Rios.
Our office is on W Park Blvd in Plano, so a call from West Plano, Willow Bend, Legacy, Downtown Plano or Oak Point is a short drive, not a cross-metro trip.
Common washer problems
What’s Wrong With Your Washer?
These are the washer problems we fix most often in Plano homes, with the usual causes and a quick check you can do before you call.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| Washer won’t drain | Clogged drain pump filter, kinked drain hose, failed drain pump, faulty lid switch or door lock | Check the drain hose for kinks. On front-loaders, clean the pump filter behind the lower front panel.Possible causes a technician checks: Clogged drain pump filter, kinked drain hose, failed drain pump, faulty lid switch or door lock Schedule a diagnosis |
| Washer won’t spin or agitate | Worn drive belt, broken motor coupler, failed lid switch, unbalanced load, bad motor or control board | Redistribute the load and run a drain-and-spin cycle. If it still won’t spin, schedule a diagnosis.Possible causes a technician checks: Worn drive belt, broken motor coupler, failed lid switch, unbalanced load, bad motor or control board Schedule a diagnosis |
| Washer is leaking water | Torn door boot gasket, loose or cracked fill hoses, failed tub seal, cracked drain pump, too much detergent | Shut off the water valves behind the washer and check the hoses and door seal for tears.Possible causes a technician checks: Torn door boot gasket, loose or cracked fill hoses, failed tub seal, cracked drain pump, too much detergent Schedule a diagnosis |
| Washer won’t start or stops mid-cycle | Door lock or lid switch failure, tripped breaker, failed control board, pressure switch or timer fault | Note any error code on the display. It tells our technician where to start.Possible causes a technician checks: Door lock or lid switch failure, tripped breaker, failed control board, pressure switch or timer fault Schedule a diagnosis |
| Loud noise, shaking or walking | Worn shock absorbers or suspension springs, failed drum bearings, loose counterweight, uneven floor | Level the washer feet. A roaring or grinding spin usually means worn bearings.Possible causes a technician checks: Worn shock absorbers or suspension springs, failed drum bearings, loose counterweight, uneven floor Schedule a diagnosis |
| Washer won’t fill or fills slowly | Clogged inlet screens, failed water inlet valve, faulty pressure switch, low water pressure | Make sure both supply valves are fully open and the hoses aren’t kinked.Possible causes a technician checks: Clogged inlet screens, failed water inlet valve, faulty pressure switch, low water pressure Schedule a diagnosis |
| Bad smell or mold in a front-loader | Mildew in the door boot, clogged drain pump filter, detergent buildup, standing water | Wipe the door gasket, leave the door open between loads and run a cleaning cycle.Possible causes a technician checks: Mildew in the door boot, clogged drain pump filter, detergent buildup, standing water Schedule a diagnosis |
| Door won’t unlock or open | Failed door lock assembly, water left in the drum, control board fault | Run a drain-and-spin cycle first. Don’t force the door.Possible causes a technician checks: Failed door lock assembly, water left in the drum, control board fault Schedule a diagnosis |
Washer Repairs We Handle
From a clogged drain pump to a failed control board, our technicians repair the parts that keep your washer running.
Drain pump and drain system
Pump replacement, filter cleaning and drain hose repair for washers that won’t drain or leave clothes wet.
Door locks and lid switches
Door lock, latch and lid switch repair for washers that won’t start, won’t spin or won’t open.
Motors, stators and control boards
Drive motor, stator, rotor, timer and main control board diagnosis and replacement.
Water inlet valves and pressure switches
Repair for washers that won’t fill, overfill or fill with the wrong water temperature.
Shock absorbers and suspension
New shocks, dampers and springs for washers that shake, bang or walk during spin.
Drum bearings and tub seals
Bearing and seal replacement for loud grinding spins and leaks under the washer.
Door boot gaskets
Gasket replacement for tears, leaks and mold in front-load washers.
Belts, couplers and agitators
Drive belt, motor coupler, transmission and agitator repair for top-load washers.
Repair or replace
Repair or Replace Your Washer?
Most washing machines last about 10 to 13 years. A repair usually makes sense when the washer is younger than that and the fix costs less than half the price of a comparable new model.
Usually worth repairing
- The washer is under 8 years old
- The problem is a pump, door lock, belt, valve or switch
- It is a high-end or front-load model that costs more to replace
- The drum and cabinet are free of rust and cracks
Worth weighing carefully
- The washer is more than 10 years old
- The tub, drum spider or transmission has failed
- It has needed several repairs in the last two years
- Repair cost is more than half the price of a new washer
Thinking about a new washer? Compare water and energy use with ENERGY STAR certified clothes washers
Protect Your Home.
Choose Your Plan.
Preventive maintenance, priority service, and repair savings — all under one membership.
Silver
Essential Home Care
- ✓1 HVAC system — spring & fall visits
- ✓Up to 5 major appliances
- ✓1 annual appliance check-up
- ✓15% off all repair labor
- ✓HVAC diagnostic just $69
Gold
Premium Home Care
- ✓Up to 2 HVAC systems covered
- ✓Up to 8 major appliances
- ✓1 free HVAC diagnostic/year
- ✓20% off all repair labor
- ✓Priority scheduling
Platinum
Elite Home Protection
- ✓Up to 3 HVAC systems covered
- ✓Up to 12 major appliances
- ✓Twice-yearly appliance maintenance
- ✓30% off all repair labor
- ✓Premium member routing
Urgent repair
Washer Leaking or Flooding?
A leaking washer can damage floors, subfloors and the ceiling below a second-floor laundry room. Call us and take these steps while you wait. After-hours emergency service is available for an added fee in Plano.
How it works
How Our Washer Repair Process Works
Book online or call
Tell us the brand, the model and what the washer is doing, including any error code. We confirm your appointment within 30 minutes, and a photo of the model label helps us bring the right parts.
Diagnosis at your home
Your technician reads the error codes and tests the drain pump, door lock, pressure switch, motor and control board to find the part that actually failed.
Written estimate
You get the price in writing before any work starts. Nothing is repaired until you approve it.
Repair, test and warranty
We complete the repair, run the washer through a full fill, wash, drain and spin cycle to confirm the fix, and write the warranty terms on your invoice.
Troubleshooting
More Repairs for Plano Homes
Other ALAS repair pages for Plano homeowners.
Where we work in Plano
Plano Neighborhoods We Serve
ALAS provides washer repair across Plano, including West Plano, East Plano, Legacy, Willow Bend, Downtown Plano, Park Forest, Windridge, Oak Point, Haggard Farm, Chapel Hill, Deerfield, Kings Ridge, Hunters Glen, Gleneagles and Los Rios, and every Plano ZIP code: 75023, 75024, 75025, 75074, 75075, 75093 and 75094. Check your ZIP code below to confirm service at your address.
Washer Brands We Repair
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Plano Washer Repair FAQs
Yes. ALAS is based in Plano on W Park Blvd and repairs washers in homes across the city, including West Plano, East Plano, Legacy, Willow Bend, Downtown Plano, Park Forest, Windridge, Oak Point, Haggard Farm, Chapel Hill, Deerfield, Kings Ridge, Hunters Glen, Gleneagles and Los Rios.
We serve every Plano ZIP code: 75023, 75024, 75025, 75074, 75075, 75093 and 75094. Enter your ZIP code on this page to confirm service at your address.
Turn off the hot and cold supply valves behind the washer, unplug it if the outlet is safe to reach, and soak up the water to protect the ceiling below. A drain pan with a drain line under an upstairs washer is worth adding. Then call us to find the source of the leak.
Usually, yes, if the washer is under 8 to 10 years old and the repair costs less than half the price of a new one. Drain pumps, door locks, belts, inlet valves and switches are affordable repairs. A failed tub, drum spider or transmission on an older washer often makes replacement the better choice. Our technician will give you an honest recommendation.
A washer that won’t drain is the most common call we get. It is usually caused by a clogged drain pump filter, a kinked hose or a failed drain pump. Door lock and lid switch failures, which stop the washer from starting or spinning, are a close second.
Common causes are a clogged pump filter, a blocked or kinked drain hose, a failed drain pump, or a faulty lid switch or door lock that stops the drain cycle. On front-loaders, check and clean the pump filter first. If the water still won’t drain, schedule a diagnosis.
Leaks usually come from a torn door boot gasket, loose or cracked fill hoses, a failed tub seal or a cracked drain pump. Too much detergent can also cause suds to overflow. Turn off the water valves behind the washer and call us before running another load.
An unbalanced load is the most common cause. If shaking continues with balanced loads, the washer may have worn shock absorbers, suspension springs or drum bearings, or it may not be level. These parts can be replaced to stop the shaking.
Front-load washers trap moisture in the door boot gasket and drain pump filter, which leads to mold and mildew. Wipe the gasket after each use, leave the door open, use HE detergent and run a monthly cleaning cycle. If the smell stays, the gasket or drain system may need service.
Error codes point to the part that failed. For example, LG OE and Samsung 5C mean a draining problem, LG LE points to the motor, LG UE and Samsung UB mean an unbalanced load, and dE or DC mean a door problem. Tell us the code when you book so our technician arrives with the right parts.
Yes. We repair stacked washer-dryer units, laundry centers, LG WashTower, Samsung Bespoke AI Laundry Combo and other all-in-one washer-dryers, as well as compact and portable washers.
Most washer repairs take one to two hours once the technician is on site. If a part needs to be ordered, we schedule a return visit as soon as it arrives.
Most washers last about 10 to 13 years. Regular maintenance, such as cleaning the pump filter, replacing fill hoses every five years and avoiding overloading, helps a washer last longer.
Repairs carry a 90-day warranty for non-members and 6 months for ALAS members. The exact coverage is written on your invoice.
The cost depends on the problem and the part. We start with a diagnosis, then give you a clear repair estimate before any work begins. If you go ahead with the repair, the diagnostic fee is credited toward it. If you decide not to repair, you pay only the diagnostic fee.
Simple fixes like cleaning the pump filter, straightening a kinked hose or leveling the feet are safe to try. Repairs that involve the motor, control board, door lock wiring or bearings involve water and electricity, so they are best left to a trained technician.
Let us know the brand, model number and type of washer, any error code, and what the washer is doing. The model number is usually on a label inside the door or lid. This helps our technician bring the right parts.