Business Profile
Ice Maker & Ice Machine Repair in Prosper, TX
No ice, slow ice, leaking or cloudy cubes? ALAS Appliance Repair fixes refrigerator ice makers and built-in undercounter ice machines, including clear-ice and outdoor kitchen models, across Prosper, from Downtown Prosper and the US 380 corridor to Windsong Ranch, Star Trail and Gentle Creek Estates.
- Serving all of Prosper
- Diagnostic fee credited toward your repair
- Refrigerator, undercounter and clear-ice models
- Open 7 days a week
Business Profile

Book Ice Maker Repair in Prosper
Ice Maker Repair Needs in Prosper Homes
When ice production drops, start with the simple causes. A freezer set warmer than about 0°F makes ice slowly, and an overdue water filter cuts the flow so cubes come out small or hollow. In refrigerators with door dispensers, a jammed auger or ice frozen into a clump in the bin often looks like a broken ice maker when the ice maker itself is fine. Breaking up the clump and checking the filter date are worth doing before you call.
Undercounter ice machines in wet bars and game rooms, found in some larger homes in Star Trail and Whitley Place, depend on a working drain. Some use a gravity drain and others a small drain pump, and either can clog with scale and slime. These machines also need periodic cleaning and descaling. If your family travels for part of the summer, empty the bin before you leave so the ice does not fuse together or pick up odors while you are away.
Our Plano-based technicians cover Prosper from Downtown Prosper and the US 380, Preston Road and Prosper Trail corridors to Windsong Ranch, Star Trail, Gentle Creek Estates, Lakes of Prosper and Tanners Mill.
Common ice maker problems
What’s Wrong With Your Ice Maker?
The ice maker problems we see most often, and the parts a technician checks first for each one.
| Symptom | Common causes a technician checks | Guide |
|---|---|---|
| No ice at all | Ice maker switched off, closed or kinked water line, frozen fill tube, failed inlet valve, freezer too warm, failed ice maker assembly or control board | Make sure the ice maker is switched on and the water valve is open. A new ice maker can take up to 24 hours to make its first batch.Possible causes a technician checks: Ice maker switched off, closed or kinked water line, frozen fill tube, failed inlet valve, freezer too warm, failed ice maker assembly or control board Schedule a diagnosis |
| Slow ice or small, hollow cubes | Clogged water filter, low water pressure, failing inlet valve, scale buildup, dirty condenser | Replace an expired water filter. Reverse-osmosis systems often lower water pressure too much for an ice maker.Possible causes a technician checks: Clogged water filter, low water pressure, failing inlet valve, scale buildup, dirty condenser Schedule a diagnosis |
| Leaking water | Cracked fill tube or water line, failed inlet valve, clogged drain or failed drain pump on undercounter models, unit not level | Turn off the water supply valve and check the line behind or under the unit.Possible causes a technician checks: Cracked fill tube or water line, failed inlet valve, clogged drain or failed drain pump on undercounter models, unit not level Schedule a diagnosis |
| Ice maker won’t stop or overflows | Failed bin sensor or shut-off arm, dirty optical sensors, control board fault | Check that the shut-off arm moves freely and the bin is seated correctly.Possible causes a technician checks: Failed bin sensor or shut-off arm, dirty optical sensors, control board fault Schedule a diagnosis |
The complete ice maker repair guide
Our main ice maker repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.
Urgent repair
Ice Maker Leaking Water?
A leaking ice maker or water line can soak cabinets, hardwood and subfloors before you see it. Take these steps while you wait. After-hours emergency service is available for an added fee in Prosper.
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Prosper Ice Maker Repair FAQs
Yes. ALAS repairs ice makers for Prosper homes and rental properties, including Downtown Prosper, Windsong Ranch, Star Trail, Gentle Creek Estates, Whitley Place, Lakes of Prosper, Tanners Mill, Saddle Creek, Willow Ridge and Glenbrooke Estates.
We serve Prosper ZIP code 75078 and the part of Prosper in ZIP code 75009. Enter your ZIP code on this page to confirm service at your address.
Yes. Clear-ice and nugget machines in larger Prosper homes often sit in a bar, game room or outdoor kitchen. Typical problems include slow production, water leaking from the drain, soft or cloudy ice and blinking error lights. We check the water supply, drain, pump and controls together, since one problem often causes another. Sharing the brand and model when you book helps us prepare.
Usually. Saddle Creek homes date from about 2011 to 2022, and a refrigerator around ten years old is often still worth fixing. A failed ice maker module or water inlet valve is a contained repair and does not mean the refrigerator is failing. We trace the whole water path, from the supply valve behind the unit to the fill tube, before recommending a part.
It can. A refrigerator in a warm kitchen or garage runs longer to hold temperature, and the freezer may drift warmer, which slows ice production. Heavy summer use also empties the bin faster than the ice maker can refill it, which is normal. Keep the freezer near 0°F, clean the condenser coils and avoid leaving the door ajar. A steady slowdown after that is worth a diagnosis.
Where we work in Prosper
Prosper Neighborhoods We Serve
ALAS provides ice maker repair across Prosper, including Downtown Prosper, Windsong Ranch, Star Trail, Gentle Creek Estates, Whitley Place, Lakes of Prosper, Tanners Mill, Saddle Creek, Willow Ridge and Glenbrooke Estates, covering ZIP code 75078 and the Prosper portion of 75009. Check your ZIP code to confirm service at your address.
Troubleshooting
More Repairs for Prosper Homes
Other ALAS repair pages for Prosper.




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