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ALAS Appliance Service

Ice Maker & Ice Machine Repair in Prosper, TX

No ice, slow ice, leaking or cloudy cubes? ALAS Appliance Repair fixes refrigerator ice makers and built-in undercounter ice machines, including clear-ice and outdoor kitchen models, across Prosper, from Downtown Prosper and the US 380 corridor to Windsong Ranch, Star Trail and Gentle Creek Estates.

  • Serving all of Prosper
  • Diagnostic fee credited toward your repair
  • Refrigerator, undercounter and clear-ice models
  • Open 7 days a week

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ALAS technician servicing a built-in undercounter ice machine

Book Ice Maker Repair in Prosper

Ice Maker Repair Needs in Prosper Homes

When ice production drops, start with the simple causes. A freezer set warmer than about 0°F makes ice slowly, and an overdue water filter cuts the flow so cubes come out small or hollow. In refrigerators with door dispensers, a jammed auger or ice frozen into a clump in the bin often looks like a broken ice maker when the ice maker itself is fine. Breaking up the clump and checking the filter date are worth doing before you call.

Undercounter ice machines in wet bars and game rooms, found in some larger homes in Star Trail and Whitley Place, depend on a working drain. Some use a gravity drain and others a small drain pump, and either can clog with scale and slime. These machines also need periodic cleaning and descaling. If your family travels for part of the summer, empty the bin before you leave so the ice does not fuse together or pick up odors while you are away.

What Our Customers Say

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Kevin did an excellent job repairing my refrigerator! He was professional, knowledgeable, and very friendly. He quickly found the problem and fixed everything perfectly. My refrigerator is working great now. I’m very happy with the service and would definitely recommend Kevin to anyone who needs appliance repair. Thank you, Kevin, for the great work!READ MORE

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Brandon from ALAS was a great technician. Very knowledgeable, humble and was willing to come back to my home almost 3 times to ensure the issue with my laundry machine was resolved. His calm & humble demeanor is one that I appreciated the most. Great company & would recommend it to anyone.READ MORE

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Brandon was amazing!! He came in and quickly diagnosed the issue we were having with our dryer. Luckily he had the parts we needed and repaired our dryer within an hour. I will use this company for all appliances repairs. Thank you Brandon!!READ MORE

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My KitchenAid oven stopped working just a couple of days before Thanksgiving, and I was stressing out trying to find someone reliable to fix it quickly. I found ALAS on Google, reached out, and they responded right away. They scheduled me promptly, arrived on time, and fixed my oven on the first visit! I really appreciate their fast, professional service, especially right before the holidays. Thank you so much for helping and saving my Thanksgiving!READ MORE

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We had a great experience with Kevin! His communication was excellent from start to finish, keeping us informed every step of the way. He was efficient, friendly, and got the job done quickly without compromising quality. We really appreciated his professionalism and would absolutely hire him again. Highly recommend!READ MORE

Common ice maker problems

What’s Wrong With Your Ice Maker?

The ice maker problems we see most often, and the parts a technician checks first for each one.

SymptomCommon causes a technician checksGuide
No ice at allIce maker switched off, closed or kinked water line, frozen fill tube, failed inlet valve, freezer too warm, failed ice maker assembly or control board
Make sure the ice maker is switched on and the water valve is open. A new ice maker can take up to 24 hours to make its first batch.

Possible causes a technician checks: Ice maker switched off, closed or kinked water line, frozen fill tube, failed inlet valve, freezer too warm, failed ice maker assembly or control board

Schedule a diagnosis
Slow ice or small, hollow cubesClogged water filter, low water pressure, failing inlet valve, scale buildup, dirty condenser
Replace an expired water filter. Reverse-osmosis systems often lower water pressure too much for an ice maker.

Possible causes a technician checks: Clogged water filter, low water pressure, failing inlet valve, scale buildup, dirty condenser

Schedule a diagnosis
Leaking waterCracked fill tube or water line, failed inlet valve, clogged drain or failed drain pump on undercounter models, unit not level
Turn off the water supply valve and check the line behind or under the unit.

Possible causes a technician checks: Cracked fill tube or water line, failed inlet valve, clogged drain or failed drain pump on undercounter models, unit not level

Schedule a diagnosis
Ice maker won’t stop or overflowsFailed bin sensor or shut-off arm, dirty optical sensors, control board fault
Check that the shut-off arm moves freely and the bin is seated correctly.

Possible causes a technician checks: Failed bin sensor or shut-off arm, dirty optical sensors, control board fault

Schedule a diagnosis
See every ice maker symptom and cause

The complete ice maker repair guide

Our main ice maker repair page explains common problems, repair-or-replace decisions and how a repair visit works, in more detail.

Urgent repair

Ice Maker Leaking Water?

A leaking ice maker or water line can soak cabinets, hardwood and subfloors before you see it. Take these steps while you wait. After-hours emergency service is available for an added fee in Prosper.

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Prosper Ice Maker Repair FAQs

Yes. ALAS repairs ice makers for Prosper homes and rental properties, including Downtown Prosper, Windsong Ranch, Star Trail, Gentle Creek Estates, Whitley Place, Lakes of Prosper, Tanners Mill, Saddle Creek, Willow Ridge and Glenbrooke Estates.

We serve Prosper ZIP code 75078 and the part of Prosper in ZIP code 75009. Enter your ZIP code on this page to confirm service at your address.

Yes. Clear-ice and nugget machines in larger Prosper homes often sit in a bar, game room or outdoor kitchen. Typical problems include slow production, water leaking from the drain, soft or cloudy ice and blinking error lights. We check the water supply, drain, pump and controls together, since one problem often causes another. Sharing the brand and model when you book helps us prepare.

Usually. Saddle Creek homes date from about 2011 to 2022, and a refrigerator around ten years old is often still worth fixing. A failed ice maker module or water inlet valve is a contained repair and does not mean the refrigerator is failing. We trace the whole water path, from the supply valve behind the unit to the fill tube, before recommending a part.

It can. A refrigerator in a warm kitchen or garage runs longer to hold temperature, and the freezer may drift warmer, which slows ice production. Heavy summer use also empties the bin faster than the ice maker can refill it, which is normal. Keep the freezer near 0°F, clean the condenser coils and avoid leaving the door ajar. A steady slowdown after that is worth a diagnosis.

Prosper service area © OpenStreetMap (opens in a new tab)City pageBranch

Where we work in Prosper

Prosper Neighborhoods We Serve

ALAS provides ice maker repair across Prosper, including Downtown Prosper, Windsong Ranch, Star Trail, Gentle Creek Estates, Whitley Place, Lakes of Prosper, Tanners Mill, Saddle Creek, Willow Ridge and Glenbrooke Estates, covering ZIP code 75078 and the Prosper portion of 75009. Check your ZIP code to confirm service at your address.

Ice Maker Brands We Repair

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