Samsung Washer Error Code 5C / 5E / nd: What It Means and How to Fix It
Seeing 5C / 5E / nd on your Samsung washer? Here is what Samsung says it means, the checks you can safely do yourself, and when to call a technician.
What Does Samsung 5C / 5E / nd Mean?
A 5C, 5E or nd code means your Samsung washer isn’t draining at the right speed or at all.
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Common Signs With 5C / 5E / nd
You may notice one or more of these along with 5C / 5E / nd.
What Causes Samsung 5C / 5E / nd?
These are the causes Samsung lists and the parts a technician checks.
How to Fix Samsung 5C / 5E / nd
Try these steps in order. Unplug the appliance or switch off the breaker before reaching inside or removing panels.
Check the drain hose
Pull the washer out and make sure the drain hose isn’t kinked, crushed or clogged.
Clean the debris filter
On most Samsung front-load washers, the debris filter is behind a small panel at the bottom front. Unplug the washer, place towels and a pan underneath, drain the leftover water and clean the filter.
Check for suds
If you see heavy suds, run a rinse and spin with no detergent and use less HE detergent going forward.
Reset and test
Unplug the washer for about a minute, restore power and run a rinse and spin.
When to Call a Technician
Schedule a repair if:
- The code returns after cleaning the filter and hose
- You don’t hear the drain pump run
- The filter won’t come out or water won’t drain from the panel
- The washer leaks or shows other codes
Related Samsung Repair Pages
Samsung appliance repairMore help for your Samsung appliance:
Washer repairSamsung Washer 4C / 4E / nFSamsung Washer UB / UEWritten estimate first
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Samsung Washer 5C / 5E / nd FAQs
5C, 5E and nd mean the washer can’t drain properly, usually because of a kinked hose, a clogged debris filter or a failing drain pump.
On most Samsung front-load washers it is behind a small cover at the bottom front corner. Top-load models often don’t have a user-cleanable filter.
Yes. Excess suds can stop the pump from draining properly. Use HE detergent and only the recommended amount.
If the hose and filter are clear and you can’t hear the pump running during drain, the drain pump likely needs to be replaced.
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